The Department of Public Health ( DPH ) saw the largest increase in the number Deep of LEP dive interactions : Explaining , with 32,310 the more dip in LEP Filipino interactions [?] in FY 2021-2022 ( an 8.3 % increase ). Emergency Management ’ s 911 Operations saw the highest percentage increase , recording 19,049 more LEP interactions in FY 2021- 2022 ( a 1,264 % increase ).
Departments that reported increases in LEP client interactions identified various potential causes for this fluctuation . The Department of Elections attributed the increase to its proactive outreach and education on the availability of translated voting materials and services . The Human Services Agency ( HSA ), which reported an increase of nearly 29,000 LEP clients utilizing HSA ’ s services during the past year , associated this trend with impacts from the pandemic and the economy . The Department of the Environment and the Department of Child Support Services also attributed their increases in LEP client interactions to pandemic-related factors .
During this reporting period , out of a total of 22,370,110 client interactions across all Departments , 867,574 ( 3.9 %) were with LEP clients . This percentage is slightly less than last year , when 4.6 % of interactions were with LEP clients . At the beginning of the pandemic during FY 2019-2020 , Departments showed a decrease in LEP client interactions , followed by a significant increase in LEP client interactions during FY 2020-2021 . With the decline reported for FY 2021-2022 , LEP client interactions moved closer to pre-pandemic levels .
Across all LEP client interactions during the past fiscal year , 450,966 ( 52 %) were in Spanish , 267,911 ( 31 %) were in Cantonese , 32,180 ( 4 %) were in Mandarin , 24,572 ( 3 %) were in Vietnamese , 19,208 ( 2 %) were in Filipino , 19,004 ( 2 %) were in Russian , and 53,733 ( 6 %) were in other languages .
Total Client Interactions by Language , FY 2021-2022
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