members in filing language access complaints , and more . This report describes the mission and vision of the grantees , the scope of their language access grants , and outcomes from their work during the past fiscal year .
This report also covers the Digital Accessibility and Inclusion Standard , which the Committee on Information Technology ( COIT ) adopted on November 18 , 2021 . A first of its kind in San Francisco , the standard establishes guidelines for City departments to meet in order to ensure the inclusivity and accessibility of their websites and public-facing digital content . This report describes the efforts that supported the standard ’ s development and adoption , the key requirements of the policy , the timeline for its implementation , and links to resources for Departments .
The recommendations section of this report consists of key takeaways and guidance on strategies that Departments can use to improve their compliance with the LAO in the year ahead . These recommendations take into consideration multiple sources of information about the current state of language access in San Francisco , such as : Departments ’ self-reported compliance data , feedback from community-based organizations , and supplemental data sources like language access complaints and spot check information . Subject matter areas that are addressed by this year ’ s recommendations include City departments ’ recorded telephonic message systems and websites , outreach , staff training practices , and language access capacity-building . These directives can help Departments improve and expand communications and services to LEP clients , strengthen language access planning , and maintain thorough data collection practices and internal training .
12