F I N D I N G S
Introduction
This is the third Language Access Compliance Summary Report to be issued during the COVID-19 pandemic . The City ’ s response to the public health crisis and economic downturn since spring 2020 has correlated with several notable fluctuations in Departments ’ language access activities .
For example , the City ' s pivot to remote work may have affected its delivery methods of language services , with translations of written documents increasing during both Fiscal Year ( FY ) 2019-2020 and FY 2020-2021 . The number of Limited English Proficient ( LEP ) client interactions has fluctuated , with a notable spike in Filipino interactions during FY 2020-2021 . The total language access services expenditures increased dramatically in FY 2019-2020 , followed by a decrease to close to its previous levels in FY 2020-2021 .
Department Compliance
55
Departments required to file reports
42
Departments attended OCEIA ' s LAO training
55
Departments filed reports
44
Departments have a written LAO policy
Aggregate compliance data from FY 2021-2022 ( July 1 , 2021 to June 30 , 2022 ) showed some declines , returning Departments ’ language access activities closer to pre-pandemic levels , and increases in other measures . In the past year , there has been a decrease in LEP client interactions with Departments in Cantonese , Filipino , Russian , and Spanish , most notably with Filipino LEP users . However , LEP client interactions in Mandarin and Vietnamese increased .
13