2021 National Employee Survey Report | Page 20

Overall City internal services
Support Services
There are many services that are essential to local government that most residents would never hear about . The " visible " services could not be performed without the support of internal groups that create the infrastructure to make external services possible .
17 %
Fair
2 % Poor
33 %
Excellent
48 % Good
Please rate the QUALITY of each of the following support services in Port St . Lucie . (% excellent or good )
Custodial cleaning services
2016 2018 2020 2022 68 %
72 % 76 %
66 %
Similar ( vs . benchmark *)
Maintenance and repair services
81 %
81 %
83 % 80 %
Higher
Facilities management services overall
Fleet maintenance services overall
80 % 81 % 81 % 84 %
73 % 76 %
Higher
71 % 72 % Higher
Recruitment services
Benefits administration
Training services
67 %
72 %
77 %
73 %
80 %
80 %
65 %
75 %
80 %
73 %
Higher
79 %
Higher
75 %
Higher
Human resources services overall
65 %
72 % 77 %
79 %
Higher
Radio systems
Telephone systems
78 %
83 %
85 % 78 % Higher
83 % 83 % Higher
Network services
Application services
80 % 76 % 77 %
81 %
Higher
83 % 78 % Higher
Desktop / Help Desk services
88 %
89 % 81 % Higher
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