STANDARD POLICIES & PROCEDURES
TRASHED HOMES/UNITS
If a housekeeper arrives at a property that appears to be “trashed,” the same
policy and procedures of “Pet Fees” are to be applied. The housekeeper is to notify
the office and their appointed Property Manager immediately via email at
[email protected], documenting the incident with as many photos as necessary.
Additionally, a Formstack Guest Services Work Order must be created. A 360 Blue
representative will automatically be notified to assess the situation. It is the
housekeeper’s responsibility to document the situation with photos if the clean
will be billed as more than a “normal clean.” The 360 Blue representative will
assess the home and then communicate with the office. If for some reason a 360
Blue representative is unable to review the situation at the property, the office will
contact the housekeeper directly. To be considered “trashed,” blood, feces, urine,
vomit or damage must be evident. It is up to the Housekeeping Department to
determine whether or not the condition of the house meets this criteria.
EARLY GUEST ARRIVAL
If a guest arrives at the home and asks to be allowed entry prior to the standard
4:00 pm check-in time, very politely inform them to contact 360 Blue Guest
Services for assistance. Use common courtesy at all times when speaking with
guests. If the guest presses the housekeeper to be allowed into the home, have
them contact Guest Services directly at 877-550-2017.
STANDBY CREWS
During the busy season, standby crews are needed in the event a cleaning team
cannot complete their assigned property on time. In order to step in when help is
needed, these standby crews need to be within a 30-minute drive time radius of
the Panama City Beach – Destin area.
LOST AND FOUND REPORTING
Housekeepers are required to submit a Lost & Found work order through the
Guest Services section of their Formstack app. Immediately, they are to include
the property ID of where the item was found, along with a description of the
item(s). The item(s) must then be bagged and labeled with the property ID and the
date of the departure clean (Lost and Found Tags will be distributed by the HK
Team in the office). Housekeepers must bring back all lost and found items on the
same day. Under no circumstances should the housekeepers ever keep anything
overnight. If the lost and found items are reported but never turned in, the
housekeeper will be held responsible for the replacement of said items.
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