STANDARD POLICIES & PROCEDURES
close the door and lift up the handle. To lock the door, lift up the handle and turn
the thumb-lock. Test the door to make sure it is locked.
HOUSEKEEPING CREWS ARRIVING BEFORE 10:00 AM POLICY
All cleaners must wait, from a distance, in their vehicles until the guest
departure time at 10:00 am, unless a house/unit appears to be vacant. If a home/
unit appears to be vacant, you may approach it. Before entering, you must
announce yourself and check the entire property before beginning the clean. A
cleaner is not allowed to knock on the door of a currently occupied house/unit
to inquire as to when the guest might be leaving until after 10:00 am. If a guest
is still in the house after 10:00 am, the cleaner may knock on the door, politely
introduce themselves, and let the guest know that check out was at 10:00 am. The
cleaner must then return to their car and wait for the guests to leave.
If the guest has not left by 10:30 am, a Guest Service’s Formstack Work Order must
be submitted. If the cleaner has to wait until 11:00 am or later, a $50 “Wait Fee” can
be charged to 360 Blue.
LATE CHECK-OUT AND EXTENSION NOTIFICATIONS POLICY
At times, Guests/Owners will be granted late check-outs and/or decide to
extend their stays. When this happens, the Housekeeping Team will comment on
the task the cleaner is assigned to in the Breezeway Platform or email and/or text
the Housekeeping Crew Lead to notify them of the late check-out or extension by
10:00 am. If the notification is not communicated to the Crew Lead by 10:00 am, a
$50 “Wait Fee” may be charged to 360 Blue.
PET FEE POLICY
Although 360 Blue is a Pet-Free rental company, from time to time guests
do bring unauthorized pets. If there are signs of a pet (hair, pet food, etc.)
housekeepers are instructed to take photos and notify the Housekeeping Team
immediately via a Formstack work order. They must also document the incident
by sending an email to [email protected] with photos attached. The property
may require an additional “deeper clean” to ensure the next guest, who may be
allergic to pets, does not have any issues. If the assigned housekeeper feels a
carpet or upholstery cleaning is necessary, it is their responsibility to send
a request to maintenance via a Formstack maintenance work order. If the
incident is properly reported and documented with photos, and there is abundant
evidence of one or more pets in the home/unit, housekeepers will be paid an extra
3 cents per square foot if extra cleaning was necessary.
Please note: 360 Blue now has a handful of “pet-friendly” units. The
housekeeping team will notify the team lead in advance if the unit is “pet
friendly.”
9