Connecting Consumers with Trustworthy Businesses
ABOUT BBB
Since 1912 , BBB has served consumers and businesses as an authority on trust in the marketplace . BBB sets and upholds high standards for ethical marketplace behavior and is the preeminent resource for objective , unbiased information on businesses and charities . More than 116 BBBs support communities across the United States and Canada , evaluating and monitoring more than 4 million local and national businesses and charities . Your BBB , founded in 1950 , serves 79 counties through its five offices in Austin , Corpus Christi , Harker Heights , Midland and San Antonio . Highly recognized as one of the most influential BBBs in the system , BBB serving Central , Coastal , Southwest Texas and the Permian Basin offers local consumers and businesses the resources they need to Start With Trust ® .
COMMUNITY
BBB provided more than 3.5 million instances of service in 2011 . BBB offered various events , programs and services to advance marketplace trust for both consumers and businesses .
BBB partnered with the city of San Antonio to implement the Better Buildings Program . Through continuing education on how to find trustworthy contractors , BBB helped reach consumers in the greater San Antonio area .
BBB ’ s social media platform continued its growth through Facebook , Twitter and the BBB blog , Watch Your Buck . In 2011 , BBB ’ s social media garnered 60,018 views through its continual efforts to inform consumers and businesses in its local communities .
BBB GROWTH IN 2011
Permian Basin BBB and BBB serving Central , Coastal and Southwest Texas joined in 2011 to form BBB serving Central , Coastal , Southwest Texas and the Permian Basin . The newly combined territory , spanning 79 counties and over a third of the state of Texas , boasts more than 10,000 Accredited Business locations in seven media markets .
In 2011 , BBB also purchased permanent office space in downtown San Antonio . BBB ’ s expanded territory has made a significant impact on all BBB Accredited Businesses and increased their exposure through BBB Member Pages , social media communications and more .
2011 ACTIVITY
4,706
102 89
Media Appearances
Press Releases Issued
Total Investigations
73,417 Phone Assistance
$ 1,219,900
Value of Non- Paid Media