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BBB Officers & Executive Committee
A letter from the President and CEO
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CHAIR Nancy Thompson Bolton Real Estate Services
CHAIR-ELECT Monica Davis Davis Group , Inc ./ Teleclip , Inc .
SECRETARY
Bobby Hoxworth First National Bank - Texas
TREASURER
Doug Davidson BMC Select
IMMEDIATE PAST CHAIR Laurens Fish III Weed-Corley-Fish Funeral Home
PRESIDENT / CEO Carrie A . Hurt Better Business Bureau , Inc .
EXECUTIVE COMMITTEE Jon Eckert BBVA Compass Bank
EXECUTIVE COMMITTEE Jeff Evins Evins Personnel
EXECUTIVE COMMITTEE T . Getterman Supercuts
BBB Board of Directors
Scott Barr Southwest Exteriors
Maria Bleier Dell , Inc .
Martin Bomba Window World of San Antonio
Randy Brunnemann Crowne Plaza Hotel Austin
John Carlson Braswell Office Systems
Mike Church Cody Pools , Inc .
Holly Dunham Waco Hyundai
John Dunn Barbed Cross Construction , LLC
Kathryn Frank Kathryn Frank CPA
Tommy Gardner Aransas Autoplex
Bobby Jenkins ABC Home & Commercial Services
Stan Johnson , Jr . Stan ’ s Heating & Air Conditioning , Inc .
Susan Jones Extraco Banks Mortgage Department
Mat Naegele Lamar Outdoor Advertising
Mitchell Neubert Baylor University
Odis Pippins Fort Hood National Bank
Rick Ravel Karavel Shoes
Philip Robinson Covert Auto Group
Darrell Sander Frost Bank
Angie Sinkfield Seigman , Starrit-Burnett and Sinkfield , PLLC
Linda Smith En Su Casa Caregivers
Patti Smith KVUE-TV , Inc .
Greg Wallace Bogan , Dunlap & Wood Insurance Agency , LLC
BBB ACCREDITATION STANDARDS
BUILD TRUST : Establish and maintain a positive track record in the marketplace .
ADVERTISE HONESTLY : Adhere to established standards of advertising and selling .
TELL THE TRUTH : Honestly represent products and services , including clear and adequate disclosures of all material terms .
2012 marks an important milestone in BBB history as we celebrate our centennial year . For 100 years , BBB has helped consumers make smarter buying decisions , and has evolved to meet the ever-changing needs of the marketplace . The past year has been one of strong growth and continued momentum as we made great strides to strengthen our commitment to our mission of advancing marketplace trust .
In 2011 , your BBB experienced tremendous growth through the merger of the Permian Basin BBB to form BBB serving Central , Coastal , Southwest Texas and the Permian Basin . The newly combined territory , spanning 79 counties , increased BBB ’ s capacity to serve even more consumers and businesses through a single , reliable resource .
An innovative year , 2011 marked the launch of the interactive BBB Dynamic Seal program , allowing consumers to connect online with trustworthy businesses . BBB also launched its new report format , renamed BBB Business Review ® . This enhanced review provides more information to consumers and allows BBB Accredited Businesses to highlight their products and services through photos and videos and connect with potential customers through social media channels . BBB also introduced the Cities Served program as an enhancement to its exclusive online directory , BBB Member Pages . This new program helps BBB Accredited Businesses reach their potential customers in each city where they do business .
2011 brought yet another year of outstanding results and recognition . Your BBB continues to be recognized as one of the most influential BBBs in North America , and the efforts of BBB staff have rendered record-breaking results at both the local and national levels . BBB received five international awards at the BBB International Assembly of Better Business Bureaus , including the highly coveted Marshall A . Mott Award , the highest honor a local BBB can obtain . This award recognizes overall excellence in communications . In addition , your BBB received recognition for all facets of BBB work including overall operations , public awareness and the number one business development representative in the nation . BBB was also honored by The NonProfit Times as one of the “ Best NonProfit Organizations to Work for ,” in addition to earning three MarCom Awards and two Hermes Creative Awards in recognition of its marketing and communication efforts .
In closing , I want to express my pride in the BBB team for their hard work , discipline and dedication to the communities we serve . Congratulations to all BBB Accredited Businesses for earning BBB Accreditation and furthering BBB ’ s mission of advancing marketplace trust .
Respectfully Submitted ,
Carrie A . Hurt , President / CEO BBB Serving Central , Coastal , Southwest Texas and the Permian Basin
BE TRANSPARENT : Openly identify the nature , location and ownership of the business , and clearly disclose all policies , guarantees and procedures that bear on a customer ’ s decision to buy .
HONOR PROMISES : Abide by all written agreements and verbal representations .
BE RESPONSIVE : Address marketplace disputes quickly , professionally and in good faith .
SAFEGUARD PRIVACY : Protect any data collected against mishandling and fraud , collect personal information only as needed and respect the preferences of consumers regarding the use of their information .
EMBODY INTEGRITY : Approach all business dealings , marketplace transactions and commitments with integrity .
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