“The demand for parcel deliveries throughout the MCO
has shown an increase in volume, due to the intensified online
shopping activities by customers who have been staying
at home…this is a good sign, as it shows that members of
the public are adhering to the MCO guidelines and social
distancing rule,” stated by PosLaju Group Chief Executive
Officer, Syed Md Najib Syed Md Noor.
Added by Ipsos Malaysia’s managing director Arun
Menon in an interview with BizHive, he stated how online
purchases and delivery services are mostly made by the
younger population below 35 years old. As when it comes
to specific categories, they are more prone to buy personal
necessities like groceries and clothes online.
Due to the high demand for online deliveries, it has
affected the delivery system causing it to be much slower
than usual. With the lack of co-workers available to deliver
every item purchased, it has become harder for them to get
all the items to arrive on the supposed date. As there are
many complaints made on their website and on Twitter,
most delivery systems are trying their best to deliver the
items on time.
“Our employees are working tirelessly around the clock
to ensure deliveries are carried out daily so that essential
goods and online purchases reach the customers during the
MCO,” added Md Najib.
Other than that, GD EXPRESS CARRIER BHD
(GDEX) managing director and group CEO Teong Teck
Lean stated to StarBizWeek, how the huge amount of
deliveries especially for hygiene necessities such as surgical
mask or vitamins among the netizens makes the shipment
on the first week a bit delayed as they are working hard in
adapting to changes into catering the delivery pick-up from
homes.
Even with a high amount of delivery rate per day, they
will still make sure to be fully precautious and put extra
details in following the right SOPs during this pandemic.
They applied a tight measure in health and safety to ensure
that customers and frontline workers are well protected and
to avoid any unwelcome situation with Pos Malaysia.
“Our riders are equipped with masks and hand sanitisers
to provide a safe shopping experience,” HappyFresh
managing director Hu Hun Hui said to StarLifestyle Tech.
Furthermore, Md Najib added how Pos Malaysia
has taken high precautionary measures where the counter
services and deliveries are indeed fully safeguarded through
all of the usages with face masks, gloves and hand sanitizers,
including a full practice of social distancing, seat distancing
and body temperature screening on everyone.
SASARAN EDISI 82 48