Ewa Ziemba and Tomasz Papaj
taxes and charges( 385, 6.23 %) and as well as driving licenses( 290, 4.69 %) and vehicle registrations( 161, 2.61 %).
|
Zabrze
Częstochowa-
Bieruńsko-Ledziński
|
14 16
49
15 45
0 6
42 38
|
86 |
132 162 |
366
374
410
|
Submitted application forms
Numer of e-government services- 1st level
Numer of e-government services- 2nd level
Numer of e-government services- 3th level
Numer of e-government services- 4th level
|
Katowice |
25
56
|
158 169 |
879 |
0 100 200 300 400 500 600 700 800 900 1000
Figure 2: Number of e‐Government services and their maturity levels delivered by prominent government agencies
In order to assess the use of e‐Government services in the context of their maturity, the services, which were the most frequently used by the stakeholders, were the subject to a detailed analysis. These were the services from the following groups:( 3) business activity,( 4) geodesy, cartography,( 2) identity cards, registration of residence, elections, and( 19) other.
The benchmarking indicators of the e‐Government services concerning business activities are measured in the European Union. There are different e‐Government services of business activities at various levels of maturity on SEKAP. They are reached at the 2 nd or 4 th levels of maturity. Table 1 shows e‐Government services the most frequently used, their maturity levels and the number of application forms to obtain them.
Table 1: E‐Government services concerning business activities – their maturity levels and application forms
E‐Government services concerning business activities
Number of application forms
Levels of maturity
Change of the entry in the central register of business activity |
272 |
2 |
Application for the entry to the central register of business activity |
108 |
2 |
Granting a license to sell alcoholic beverages |
37 |
4 |
Application for suspension of business activity |
31 |
2 |
Notification of cessation of business activity |
26 |
2 |
Application for renewal of business activity |
13 |
2 |
Issuing a copy of the decision to withdraw from the business register |
13 |
4 |
Paying charges for licenses to sell alcoholic beverages |
7 |
4 |
Issuing a single authorization for the sale of alcoholic beverages |
4 |
4 |
Table 2 presents e‐Government services of the catalogue( 4) geodesy, cartography which were the most frequently used by government agencies stakeholders. Those e‐Government services are provided at the 4 th or 3 rd levels of maturity.
Another analyzed e‐Government services catalogue was the catalogue( 2) identity cards, registration of residence, elections. E‐Government services connected with the registration of residence are most often used in this catalogue. They are supplied at the 4 th maturity level, with the exception for one which reaches 2 nd
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