Ewa Ziemba and Tomasz Papaj
The e‐Government services are classified into 19 catalogs( groups):( 1) construction, architecture, urban planning,( 2) identity cards, registration of residence, elections,( 3) business activity,( 4) geodesy, cartography,( 5) public utilities,( 6) communications, road engineering, transport,( 7) culture, sports, tourism, education,( 8) real estate, residential and commercial premises,( 9) protection of consumer rights,( 10) environmental protection,( 12) taxes and charges,( 12) agriculture, forestry, hunting, angling,( 13) citizenship issues,( 14) births, marriages, deaths,( 15) health and social issues,( 16) regional development,( 17) promotion and information about the region,( 18) technical services, and( 19) other( www. sekap. pl). Some of these groups are divided into subgroups, i. e.( 2) identity cards, registration of residence, elections are divided into: identity cards, registration of residence, and elections. Moreover, those services reach different levels of maturity according to the European Union statement, i. e. level 1 – information, level 2 – one‐way interaction, level 3 – two‐way interaction, and level 4 – transaction. There are no e‐Government services at the 5 th level, called personalization in SEKAP.
The list of e‐Government services in SEKAP contains 247( 44 %) services which reached the transaction level. There are 381 services for enterprises, including 166( 44 %) services obtained at the transaction level( Figure 1). SEKAP provides 486 services for citizens, including 211( 44 %) services which reached the transaction level. In case of G2G relations there are available 87 e‐Government services at the transactional level, which is 39 % of all e‐Government services for government agencies( 221). There are a lot of e‐Government services at the 2 nd and 3 rd maturity levels. There are also some services at the lowest level of maturity( information).
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4
3
2
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29 |
87
95
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BLUE- for government agencies RED- for citizens GREEN- for enterprises |
Levels of maturity |
4 3 2 1 |
28 |
63 |
184 |
211 |
0 50 100 150 200 250
Figure 1: Number of e‐Government services for enterprises, citizens and government agencies, reached the different levels of maturity
4.3 The use of SEKAP in the context of e‐Government maturity
The study revealed that the number e‐Government services delivered by individual government agencies( 15,755) exceeded considerably the number of e‐Government services use by the stakeholders of government agencies( 6,179). Except for such government agencies that can be called leaders of e‐Government as Katowice, Częstochowa, Zabrze( cities with county rights), Bieruńsko‐Lędziński rural county and SCSI, the number of delivered e‐Government services was larger than the number of submitted applications forms in the other government agencies.
Figure 2 presents number of e‐Government services delivered by the prominent government agencies in the context of e‐Government services maturity and the number of submitted application forms.
From the SEKAP launch on 25 April 2008 until 30 September 2012 all government stakeholders submitted 6,179 application forms to obtain appropriate government services. The biggest number of application forms was submitted in group( 19) other – 3,201 application forms, which makes up 51.80 % of all submitted application forms. Another group of the most frequently used e‐Government services are related to: business activities( 552, 8.93 %), geodesy, cartography services( 464, 7.51 %), registrations of residence( 408, 6.60 %),
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