Ewa Ziemba and Tomasz Papaj
maturity level. Table 3 illustrates their maturity levels and the number of application forms submitted to obtain them.
Table 2: E‐Government services concerning geodesy and cartography – their maturity levels and application forms
E‐Government services concerned geodesy and cartography
Number of application forms
Levels of maturity
Accepting for a measurement documentation record 362 4
Notification of geodetic and cartographic work |
38 |
3 |
Issue of an extract from the register of land, buildings and premises, and the excerpt and outline from the land register |
27 |
4 |
Providing materials and information constituting the state geodetic and cartographic record |
23 |
3 |
Updating the register of land and buildings 4 4
Table 3: E‐Government services concerning registration of residence – their maturity levels and application forms
E‐Government services concerning registration of residence
. Number of application forms
Levels of maturity
Providing the data from residence registration records 230 4 Registration of permanent or temporary residence of over 3 months 70 4
Registration of permanent or temporary residence move‐out of over 3 months 37 4 Registration for temporary stay of up to three months 20 2
Residence registration on the basis of an administrative decision 14 4 Residence move‐out registration on the basis of administrative decision 14 4
Issuing a certificate of residence registration records 12 4
The biggest number of application forms was submitted in group( 19) other – 3,201 application forms. It includes e‐Government services such as: making public information available( 1,163 application forms, 3 rd level), complaints and requests( 569 application forms, 3 rd level), application forms for government services not classified in the catalogue of services( 530 application forms, 3 rd level), and correspondences between government agencies( 227 application forms, 2 nd level).
4.4 Discussion of e‐Government maturity in SEKAP
Research indicates, however, that the use of e‐Government services is not satisfactory and needs some improvement. Some conclusions can be derived at this stage of our research.
First, the number of e‐Government services made available in SEKAP by the government agencies are higher than the number of submitted application forms. This proves of a very low level of utilizing SEKAP capabilities and due to this fact unsatisfactory use of e‐Government services in the Silesian voivodship.
Second, the most frequently used e‐Government services are of general nature, and are included in groups( 19) called“ other” and mostly refer to making public information available, complaints and requests, submitting application forms for government agencies, which are not made available as well as correspondence between government agencies. All those e‐Government services reached the 4 th level of maturity( transaction) and they can be obtained completely electronically.
Third, next as far as their frequency of use is concerned are government services referring to business activity, geodesy and cartography, as well as registration of residence. Also in case of these services most of them are delivered at the highest level of maturity( transaction).
Fourth, government agencies making e‐Government services available at the 3 rd and 4 th levels of maturity receive the biggest number of application forms. Generally, the biggest number of submitted application forms
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