13th European Conference on eGovernment – ECEG 2013 1 | Page 53

Leonidas Anthopoulos and Panos Fitsilis

Moreover, this investigation identified the following types of e‐services that have or are being offered by the examined cases( Table 2):

• E‐Government services concern public complaints, administrative procedures at local and at national level, job searches and public procurement( they are faced in Digital, Smart and Ubiquitous approaches).

• E‐democracy services perform dialogue, consultation, polling and voting about issues of common interests in the city area( they are offered by Virtual, Digital, Smart and Ubiquitous approaches).

• E‐Business services mainly support business installation, while they enable digital marketplaces and tourist guides( met in Digital and Smart city approaches).

• E‐health and tele‐care services offer distant support to particular groups of citizens such as the elderly, civilians with diseases etc.( appear in Digital and Smart city approaches).

• E‐Security services support public safety via amber‐alert notifications, school monitoring, natural hazard management etc.( only available in Ubiquitous approaches).

• Environmental services contain public information about recycling, while they support households and enterprises in waste / energy / water management. Moreover, they deliver data to the State for monitoring and for decision making on environmental conditions such as for microclimate, pollution, noise, traffic etc.( met in Ubiquitous and Eco‐city approaches).

• Intelligent Transportation supports the improvement of the quality of life in the city, while it offers tools for traffic monitoring, measurement and optimization( delivered in Digital and Smart city approaches).

• Communication services such as broadband connectivity, digital TV etc.( offered by Broadband, Mobile, Digital, Smart and Ubiquitous approaches).

• E‐learning and e‐education services( available in Smart and Digital city approaches). Table 2: E‐services that are being offered by smart cities

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