GET TO KNOW
THE M.D.
NAME: Claire Bartley
POSITION: Managing Director
STAR SIgN: Scorpio
BORN: Epping, Essex
How long have you been at
Racoon International?
It’s hard to believe I’ve been at
Racoon International for over six
years. Every day is both fast-paced
and varied, meaning time flies by!
LIVES IN: Napton-on-the-Hill,
Warwickshire
DRIVES A: Land Rover Freelander 2
FAVOURITE FOOD:
Anything my sister cooks!
FAVOURITE TREAT:
Strawberry liquorice
LOVE OF HER LIFE:
Sons – Peter (9) and Ben (7)
4
What does your typical working
day look like?
There is no ‘typical day’ for me.
Officially, I’m ultimately responsible
for strategic planning, setting and
managing budgets, directing the
management team and liaising with
our network of suppliers.
With an established (and exceptional)
management team in situ, I’m
granted the freedom to pursue my
passion – I’ve always been driven by
a strong ‘added value’ ethos, while
supporting sustainable growth.
Customer satisfaction is fundamental
to our continued success. Within a
competitive market it’s imperitive to
offer products and services which
continuously exceed expections. We
are highly regarded within the industry
but we cannot be complacent. Every
day, I seek out areas of the business
where improvements can be made.
So, added value...At the moment,
we’re in the fledgling stages of our
next project; upgrading the existing
website whilst developing an online
ordering system, making it possible
for busy stylists to place orders
outside of restrictive opening hours.
We’ll also be incorporating a new
loyalty points scheme – rewarding
customers for their continued support.
Our online presence will be highly
visual – ensuring customers stay
up-to-date with everything from the
latest offers and seasonal promotions,
to accessing news and views on the
Racoon blog!