WoWnews - Edition 7 July 2015 Edition 7 July 2015 | Página 4

We’ve completed our reviews with Income,
Lettings and Sustainability. Here’s some of
the outcomes.



Introduce and use risk scoring to
identify priority accounts



Reduce number of letters



Implement workflow system to
automate paper based processes



Agree on full and final settlement rules
for former tenant arrears accounts



Carry ou t mandatory pre-NOSP (Notice
of Seeking Possession) visit for high
risk residents



Introduce a knowledge base for staff to
help with basic queries



Further develop the customer portal
and first touch application



Pilot risk based working/patchless
approach.



Change Mutual Exchange register
provider saving up to £38,800



Use Technology to overhaul the lettings
process, introducing automation and
bringing consistency





Use system capabilities to support and
monitor new process – e.g. Introduce new
fields in Apex to provide alerts and
structure to the process



Set responsibility points for each stage of
the process



Asset Services, Asset Management,
Development and Finance to improve joint
working to deliver the process



Agree a new criteria for renewable
installations



DA to approve most beneficial options set
out in the decision paper.

We’re currently working on:

Utilise self service to remove/reduce the
need for sign ups, eligibility checks and
data collection

 Exec Support/PA



Explore options around the downsizing
incentives

 Homes & Communities Antisocial
Behaviour



Introduce consistency when supporting
residents with removal costs.
.

 Homes & Communities Housing

Turn over to find out more!
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