tradeoff is as simple as touching the pedal you
want and then twisting the clearly delineated
encoders, we’d argue the cost of harnessing all
that power is very low.
Plus, if you spend five minutes reading
the included Cheat Sheet, you’re 80% of
the way to mastering the thing anyway!
[WM] Is there anything else you'd like to add?
[Eric] Back up everything before updating
to 2.8 and read the instructions carefully!
Thankfully, the update procedure should get
easier after this one.
FRANK RITCHOTTE
If you’re one of thousands of socially-active Line
6 / Helix users, chances are you’ve been on a
thread with Frank Ritchotte. Although Frank’s
official title is Sr. Director of Supply Chain,
Sales Operations, and Customer Services and
Support, he’s made it a point to make sure
that Line 6’s social presence is truly engaging.
Frank’s role in the ongoing success of Helix is a
vital one, which is why we wanted to make sure
to include him in this feature!
[WM] Frank, you have really become the
‘social face’ for both Line 6 and Helix. You
recently went so far as to post your company
Frank Ritchotte
eMail address and company phone number
– that's commitment! In that same post you users could get started with just the cheat stuff and we wanted our customers to know
shared your goal of creating the best support sheet. I think we were quite successful there we took that responsibility personally and very
possible for these products. Can you share a and one of things that success did was expose seriously. As I have said many times; myself,
bit more about the why behind all of this? far more players to this powerful technology. Eric, Ben, Joe B, all of the people who regularly
Of course, with that comes far more users post and interact on The Gear Page, The Helix
[Frank Ritchotte] Thanks Doug, and it is doing things they may have never done before Facebook Group, The Helix P&W group, and
an honor to have this discussion with you. I (yes!) and that drives questions and additional dozens of others do so because we want to.
am a huge fan of your music as well as your support as they get into it. We also knew we This is not in our official job descriptions. We
amazing passion for guitar. Before Helix had were competing with some great companies have a social media team but that’s not what
even shipped we knew it was a special product with stellar products and to be in this space this is. It’s not marketing it’s a genuine pride
and one that required a new level of support. we had to have unquestioned support. People our team takes in our products and being
One of the things we are most proud of is are relying on our products every day/week/ connected to the folks who have put their
the Helix user interface. I think our team did month to create their music and share their faith in what we do. Given the tools available
an incredible job of taking something that, at art with their audiences. Whether its playing a to us now with Facebook and all of the great
its core, is a very powerful guitar processor/ stadium for 60,000 people, your congregation, guitar forums out there we would be crazy not
computer and made it so intuitive that most your family, or yourself… this is really important to know where we are hitting it out of the park
August 2019
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