World Monitor Mag, Digitalisation WM_June 2019 web | Page 42

EXPERT OPINION
Global HR trends. Kazakhstan
In April, we received the results of the 9th Deloitte Global HR Trends
survey. This year, 119 countries participated in the survey, including
Kazakhstan for the first time. The research is rightly one of the most
authoritative among HR-specialists and business representatives, as it
allows the reader to identify trends in human resources management
that are important today as well as understand how they will develop
in the future.
Maria Lyubushkina,
Consulting Department
Senior Manager,
Deloitte Caspian Region
Мария Любушкина,
старший менеджер
департамента
Консалтинга, «Делойт»
в Каспийском регионе
The automation of routine HR business
processes, digitalisation and ‘robotisation’
were noted a some of the main HR trends
seen both globally and in Kazakhstan.
Having said that, it is worth pointing out
that 44% of the organisations across the
world that took part in the survey have only
just started to automate their processes.
Furthermore, according to the survey,
only 32% of organisations have actively
automated their business processes. That
figure for Kazakhstan HR processes is only
17%. At the same time, 50% of respondents
from Kazakhstan expect to see accelerated
growth in process ‘robotisation’ in the next
three years.
Recruiting and personnel administration
have seen the greatest level of HR-
process automation; with 73% of
Kazakhstan and approximately 60% of
overseas companies confirming they had
standardised recruitment approaches.
Systems that revolve around searching,
advertising for and processing candidate
responses have already been automated.
Nevertheless, current artificial-intelligence
technology, such as chat-bots, allow
organisations to practically reduce to
almost zero the recruiter participation in
the hiring process. Of course, this is only
true for the mass of general positions,
because recruitment to higher or rarer
positions is done on a more case-by-case
basis. At the same time, we have also
seen a trend towards the automation of
some of the more complex selection and
hiring processes.
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Respondents in Kazakhstan and across
the world agree regarding the need to
develop HR-technology. According to 67%
of Kazakhstan companies and 74% across
the world, investment in HR-technology
will increase significantly in the next three
years. It is worth remembering that HR-
system integration with cross-functional
platforms will aid the overall development
of the management performance process.
How will the working environment change
as a consequence of automation?
In Kazakhstan, 48% of employers
surveyed and 66% across the work
believe that the main consequence
of automation in the next three years
will be employee retraining. Computer
knowledge, robot and automation
programming, the skills required to work
with new technology and tools, and the
skills needed for critical thinking will
be key in the so-called fourth industrial
revolution. Researchers believe that the
skills needed to survive are language,
communication and problem-solving
skills, as well as the ability to adapt and
think quickly in changing conditions.
How will HR departments change within the
context of all this? We believe that the future
for HR leaders participating in business
strategy creation and implementation
and organisational development and HR
function priorities understand their clients
and people, and are well equipped to react
to the challenges of society as a whole.