WNiF Magazine - Spring 2017 Edition | Page 49

Five questions with... Davin Miller CEO – Australasia - Transaction Services Group Davin joined Debitsuccess as CEO in 2011, bringing with him a wealth of experience in managing fast-growing business. He was later promoted to the role of CEO—Australasia for Transaction Services Group, a global direct debit billing service organisation with a number of businesses worldwide, including Debitsuccess. What is full service billing and is it right for my business? In the fitness industry, full service means you can focus on running your business and we’ll collect payments, including any that are outstanding. Our full service model incorporates: • Your position carries a tremendous responsibility, where do you get your daily motivation from? By working with a group of people who have a ‘Can Do’ attitude and are driven by the same values and company purpose is definitely motivating. Also, being part of a company that continues to grow both organically and via acquisition never makes for a dull moment. Does the industry have compliance requirements when it comes to storing sensitive information such as customer credit card or banking details? The pinnacle in data security is the Payment Card Industry Data Security Standard (PCI DSS). This is a globally recognised commercial compliance standard for organisations that store, process or transmit credit cardholder information. Debitsuccess has the top level of PCI DSS compliance – level 1. This means we have the policies, procedures, physical structures, and technologies to ensure credit card information is protected. Billing: the most flexible approach to recurring bank account and credit card payments in the market • Customer service: we take care of any payment queries and changes giving you more time to focus on your business • Credit control: using multiple methods of communication, we have the most comprehensive process for following up failed payments We don’t act as a debt collectors; however, every customer who has a payment reversal is contacted through a combination of SMS, telephone, email and letters. We aim to get you your money as soon as possible and, at the same time, retain your customer for you. Is the sign-up process for new members still a paper exercise or can my business complete the enrolment process online? The enrolment process is online and we offer a range of methods for submitting billing contracts: • Web based software that allows Direct Debit Requests (DDR Contracts) to be completed, signed and submitted electronically for immediate loading via a tablet or computer • Online sign ups from your website allows your customers to sign up a recurring payment contract instantly via your website or social media platform • Application Programming Interface (API) allows direct debit contracts can be loaded automatically from your website or CRM system. These methods offer plenty of benefits from reducing the risk of data entry errors to providing fully customisable forms and templates that are 100% online for 24/7 application access. Clubware is industry specific facility management software from Transaction Services Gro