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In the future, we’ll have self-driving cars, computers doing
office admin work and understanding natural speech, with
robots building stuff for us.
This statement is half correct, except for the ‘future’ part. These
things are occurring right here, right now. Across the UK, a diverse
range of innovative businesses have taken advantage of available
technology to enhance the way they work significantly. This is
particularly true in the white collar world, where professionals
are leveraging automated systems, many augmented by artificial
intelligence (AI), to fulfil routine administrative tasks.
For example, a solicitor running a conveyancing case spends over
80% of their time working on administrative tasks; a role often
given to trainees or even outsourced to cheaper workforces in
other countries. The additional 20% is what the solicitor trained
for, the juicy legal bits. However, instead of hiring more junior
admin staff, innovative firms have turned to automated systems.
The benefits are vast; they run 24/7, tasks take seconds, not days,
there is no human error, AI systems learn and become better the
more experience they gain.
So, why isn’t every business adopting automation?
There are a few theories about this. The Luddites attacked
factories and smashed machines in the 19th-century industrial
revolution; today, people are still resistant to change, although
thankfully we’ve seen less violence against PCs! Evolution is a
scary thought for established businesses and their staff; after all,
there have been many recent news stories about redundancies
as machines replace an increasing array of jobs. The first AI
computer to beat a human at chess was two decades ago, and
so far it seems content at being king of a board game, with no
ambition to take over the world. AI is here to complement us,
not replace us.
However, a more fundamental reason may exist. Many people
think this technology is coming in the future, whereas the reality
is we’re already using it. If you use Google, Amazon, Instagram,
or any major online service, then they already process your data
with a variety of AI systems.
Facebook uses textual analysis to understand what you share,
photographic recognition to see who or indeed what (RedBull
love knowing when their products appear in certain places) is
in your photos and several other systems based around Deep
Learning (Google it for yourself!).
The team at SwiftCase have created a workflow management
system, to help thriving businesses, swamped by growing
demand, automate and organise to focus on what matters.
Automate and enhance your administrative tasks. Dramatically
increase your business efficiency while providing control and
insight to management. Free your team to focus on delivering
a quality service to delight your clients. The costs of a system
are recouped within weeks with the added benefit of having a
significant advantage over competitors.
Discover the advantages of the fourth industrial revolution for
your business, contact the SwiftCase team at www.swiftcase.
co.uk or find us on social media @SwiftCaseUK.
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