The Larry H. Miller Dealerships locations
that received the certification include:
Larry H. Miller Toyota Boulder
in Boulder, Colorado
Larry H. Miller Nissan Highlands Ranch
in Highlands Ranch, Colorado
Larry H. Miller American Toyota Albuquerque
in Albuquerque, New Mexico
Larry H. Miller Toyota Albuquerque
in Albuquerque, New Mexico
Larry H. Miller Toyota Peoria
in Peoria, Arizona
Larry H. Miller Ford Mesa
in Mesa, Arizona
Larry H. Miller Nissan Corona
in Corona, California
Larry H. Miller Toyota Corona
in Corona, California
Dealers of Excellence Larry H. Miller Chevrolet Murray
in Murray, Utah
15 LHM Dealerships Receive Major Recognition Larry H. Miller Lexus Lindon
in Lindon, Utah
D
emonstrating their commitment to exceeding
customer expectations, 15 Larry H. Miller
Dealerships locations have been certified in the
J.D. Power 2019 Dealer of Excellence program, which
recognizes a select number of vehicle dealerships
throughout the United States that provide exceptional
customer service. Larry H. Miller Dealerships
represents 10 percent of the 150 dealerships on the
2019 list.
Larry H. Miller Lexus Murray
in Murray, Utah
Larry H. Miller Toyota Murray
in Murray, Utah
“The J.D. Power Dealer of Excellence certification
sets the standard for the exceptional level of customer
service we aim to provide at every one of our
dealership locations,” said Dean Fitzpatrick, president,
Larry H. Miller Dealerships. “To have 15 of our
dealerships certified shows that our customers agree
that we’re meeting and exceeding that goal in many
of our dealership locations. In addition, we’re proud
to be the first dealerships to receive this distinction in
Arizona, Idaho and New Mexico in 2019.” ◆
Mercedes-Benz of Draper
in Draper, Utah
Larry H. Miller Subaru Boise
in Boise, Idaho
Larry H. Miller Lexus Spokane
in Spokane, Washington
Society of Excellence Standings YTD August 2019
SERVICE ADVISORS
SERVICE TECHNICIANS
Service advisors earn points based on
Service technicians earn points for production,
non-warranty work, providing quality service, proficiency, training, and customer satisfaction
and satisfying customers’ needs for domestics for both domestics and imports.
and imports.
Domestics
Domestics
TCJ
Ed Swinney
472.0
SFL
Rhett Storrs
176.6
RCD
Mike Thompson
454.7
LCJ
Everett Diaz
123.1
CHV
Zach Kesler
358.7
SFO
Jason Holody
110.6
ACD
Levi Cauron
357.1
LCJ
Oliver Mansfield
101.6
TDR
Jack Foley
343.6
LCJ
Tyler Musbach
337.3
Imports
CTO
Paul Gottenbos
83.8
Imports
AMT
Adrian Medina
80.8
MUR Robbie Robbins
467.2
HON Jeremiah Plata
76.8
MUR Devin Westover
466.4
BSU
Dan Nelson
457.1
HON Brett Porter
344.0
BSU
Doug Arant
339.6
LIT
Kole Smith
323.5
ESTIMATORS PAINT TECHNICIANS
Collision Center estimators work with customers
to provide estimated repair costs. Points are
earned monthly based upon hours, customer
pay, and Customer Service Index (CSI) scores. Collision Center paint technicians earn points
based on total hours and green CSI scores.
DGE
BCD PARTS
KC Vawdrey
Stacy Martin
BODY TECHNICIANS
246.7
238.8
LMD
650.5
Wholesale parts salespeople earn points
based on sales and profit.
LCJ
Collision Center body technicians are awarded
BCD
points based upon hours, proficiency, training,
TSD
and customer satisfaction.
MUR
ANI
DGE
Pavel Vasilyev
338.5
BTO
BCD
Bobby Parks
337.8
David Escarcega
Ernesto Pleasant
Ginger Weaver
Jason Nguyen
Steve Landeros
Matthew Schmid
Matt Gutierrez
133.0
120.0
85.0
68.0
66.0
64.0
LHMWSM.com
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