Memories from Our Archives (Reprinted from December 2002)
Holiday Greetings
We went back to the Winning Spirit archives and
found a message Larry H. Miller wrote 15 years
ago. His sentiments and message still ring true
for the company today.
A
s the end of the year approaches, I find
myself reflecting on many things, both
of personal and business natures. One
of the key elements of my reflections is an
ever-increasing feeling of gratitude. The things
I am especially grateful for are my family, good
health, peace, prosperity, and being able to live
in this time and in America.
One of my greatest blessings in my life is
being associated with so many capable and kind
people in my work. I am grateful for all of you
who work so hard and give so much to make
our organization what it is today.
One of the major objectives in my life,
and in our businesses, is to make each of the
communities in which we conduct business
a better community because we are there.
I believe we accomplish that objective. I
see many times when members of our
organization use their time and resources to
assist others who
need a helping
Each of the
hand. I see others
communities
donating hundreds
in which
of hours to projects
we conduct
and organizations
in need. I see our
business
people
consistently
should be
rally around those
better because
among us who
we are there.
are going through
various kinds of
Larry H. Miller
personal struggles.
When I observe these things, I feel very much
like a proud father.
A great personal challenge I have is to
always try to keep in perspective the fact that
our businesses are there to serve people—
employees and customers—not the people
being there to serve the business. I finally have
been able to back away a little more and have
become able to enjoy more of the moments
of seemingly small but important personal
interactions and expectations.
I am grateful for the opportunities that all of
you give me to be able to do the things that
I do on a daily basis. Accordingly, I recommit
to you that I will do everything that I know
how to continue to provide opportunities for
all of us to raise and support our families; to
LHM Group Value #3: Service.
ON, VISION,
&
GUIDING
NCIPLES
The Larry H. Miller Group of Companies
With nearly 11,000 employees working in retail, automotive,
sports, advertising, financing, movies, and more, there’s a lot
going on all the time. While growth and financial success are
a priority, we also want to make the world a better place. It’s
an idea woven into the very fabric of the company. When we
serve others, we build bridges where they didn’t exist before.
It empowers us to see each transaction as a chance to give
true service and enrich lives. It’s through service and giving of
ourselves that we find ways to make the ordinary extraordinary.
pursue personal and career advancement; to
educate our children; and hopefully to enjoy
life along the way.
I know that at times all these things
combined are a tall order, but it’s an equation
that’s worked pretty well for us for over 23
years, so I see no reason to stop now.
I take this opportunity to wish each and
every one of you a happy and peaceful holiday
season. May each of you have a healthy and
prosperous 2003.
May our lives be good, our futures bright,
and may America stand righteously, safe, and
tall. That is my wish for all of us as we enter
the new year. ◆
Discussion ideas for managers, leaders, and teams:
1. In what way can you serve your coworkers to make
a difference in their lives?
2. What have been some of your favorite ways to give/
serve during the holiday season?
3. What are some ways to improve the way you
serve customers? How can you make an ordinary
experience for them extraordinary?
LHMWSM.com
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