Winning Spirit Magazine November-December 2017

Society of Excellence SERVICE ADVISORS Service advisors earn points based on non-warranty work, providing quality service and satisfying customers’ needs for domestics and imports. Domestics SFO Tyler Miller LCJ Oliver Mansfield LCJ Everett Diaz SFL Kimm Andersen 140.2 134.3 125.0 124.3 Imports CTO Paul Gottenbos AMT Adrian Medina ATO Todd Mills 122.7 96.8 95.8 SERVICE TECHNICIANS Service technicians earn points for production, proficiency, training, and customer satisfaction for both domestics and imports. Domestics RCD Mike Thompson TCJ Ed Swinney SFL Carlos Arivas LCJ Tyler Musbach SFL Eric McMullin CHV Zach Kesler TDR Jack Foley PFL Evan Jenkins CHV Kyle Taintor 589.9 513.6 470.2 419.6 389.8 369.2 369.0 368.6 362.5 Imports NHR MUR TVW HON HON HON HON BSU CTO 557.3 470.4 458.6 431.7 405.1 396.3 390.8 389.3 379.7 William Harbert Robbie Robbins Jacob Gonzalez Brett Porter Roberto Diaz Mike Saldana Nathan Cardwell Dan Nelson Gabriel Sanchez ESTIMATORS Collision Center estimators work with customers to provide estimated repair costs. Points are earned monthly based upon hours, customer pay, and Customer Service Index (CSI) scores. BCD LMD Stacy Martin Steve Depue 344.3 271.1 BODY TECHNICIANS Collision Center body technicians are awarded points based upon hours, proficiency, training, and customer satisfaction. LMD BCD Marty Glenn Fred Vigil 689.4 637.3 PAINT TECHNICIANS Collision Center paint technicians earn points based on total hours and green CSI scores. LMD David Escarcega Ernesto Pleasant Ginger Weaver Andy Ponce John Smith Bob Gillett Mark Mostyka John Smith John Morandy Employee Anniversaries 25 YEAR Shawn Conrad. . . . . . . . . . . . . HON Roger Perry. . . . . . . . . . . . . . . . HON Tim Western. . . . . . . . . . . . . . . HON Karen Shields. . . . . . . . . . . . . . MAO S. Nicholes. . . . . . . . . . . . . . . . . MAO Bradley McKeever. . . . . . . . . . . LEX 20 YEAR Dave Montemorano. . . . . . . . ACD Tiffany Kuntz. . . . . . . . . . . . . . . . CHV Jonathan Homer. . . . . . . . . . . . . JSH Steven Ennis. . . . . . . . . . . . . . . MAO Christine Tracy. . . . . . . . . . . . . . LFO Brenda Hardy. . . . . . . . . . . . . . . MFR 15 YEAR Stanley Martin. . . . . . . . . . . . . . BCD Dennis R. Horn. . . . . . . . . . . . . . ESA Norman Scown. . . . . . . . . . . . . . JOR Larry Larsen. . . . . . . . . . . . . . . . . LCJ Kevin Gaines. . . . . . . . . . . . . . . . LMD

Winning Spirit Magazine November-December 2017 | Page 15