Winning Spirit Magazine November-December 2017 | Page 15
Society of
Excellence
SERVICE ADVISORS
Service advisors earn points based on non-warranty work, providing
quality service and satisfying customers’ needs for domestics and
imports.
Domestics
SFO
Tyler Miller
LCJ
Oliver Mansfield
LCJ
Everett Diaz
SFL
Kimm Andersen 140.2
134.3
125.0
124.3
Imports
CTO
Paul Gottenbos
AMT
Adrian Medina
ATO
Todd Mills 122.7
96.8
95.8
SERVICE TECHNICIANS
Service technicians earn points for production, proficiency, training, and
customer satisfaction for both domestics and imports.
Domestics
RCD
Mike Thompson
TCJ
Ed Swinney
SFL
Carlos Arivas
LCJ
Tyler Musbach
SFL
Eric McMullin
CHV
Zach Kesler
TDR
Jack Foley
PFL
Evan Jenkins
CHV
Kyle Taintor 589.9
513.6
470.2
419.6
389.8
369.2
369.0
368.6
362.5
Imports
NHR
MUR
TVW
HON
HON
HON
HON
BSU
CTO 557.3
470.4
458.6
431.7
405.1
396.3
390.8
389.3
379.7
William Harbert
Robbie Robbins
Jacob Gonzalez
Brett Porter
Roberto Diaz
Mike Saldana
Nathan Cardwell
Dan Nelson
Gabriel Sanchez
ESTIMATORS
Collision Center estimators work with customers to provide estimated
repair costs. Points are earned monthly based upon hours, customer
pay, and Customer Service Index (CSI) scores.
BCD
LMD
Stacy Martin
Steve Depue
344.3
271.1
BODY TECHNICIANS
Collision Center body technicians are awarded points based upon
hours, proficiency, training, and customer satisfaction.
LMD
BCD
Marty Glenn
Fred Vigil
689.4
637.3
PAINT TECHNICIANS
Collision Center paint technicians earn points based
on total hours and green CSI scores.
LMD
David Escarcega
Ernesto Pleasant
Ginger Weaver
Andy Ponce
John Smith
Bob Gillett
Mark Mostyka
John Smith
John Morandy
Employee Anniversaries
25 YEAR
Shawn Conrad. . . . . . . . . . . . . HON
Roger Perry. . . . . . . . . . . . . . . . HON
Tim Western. . . . . . . . . . . . . . . HON
Karen Shields. . . . . . . . . . . . . . MAO
S. Nicholes. . . . . . . . . . . . . . . . . MAO
Bradley McKeever. . . . . . . . . . . LEX
20 YEAR
Dave Montemorano. . . . . . . . ACD
Tiffany Kuntz. . . . . . . . . . . . . . . . CHV
Jonathan Homer. . . . . . . . . . . . . JSH
Steven Ennis. . . . . . . . . . . . . . . MAO
Christine Tracy. . . . . . . . . . . . . . LFO
Brenda Hardy. . . . . . . . . . . . . . . MFR
15 YEAR
Stanley Martin. . . . . . . . . . . . . . BCD
Dennis R. Horn. . . . . . . . . . . . . . ESA
Norman Scown. . . . . . . . . . . . . . JOR
Larry Larsen. . . . . . . . . . . . . . . . . LCJ
Kevin Gaines. . . . . . . . . . . . . . . . LMD