Service Advisors—Front Row (L–R): Everett Diaz, Oliver Mansfield, Ralph Hardin, Trudy Roux, Rhett Storrs, Matt Perez.
Back Row (L–R): Pat Nicholes, John O’Bryan, Dean Fitzpatrick, Dan Johnson, Matt Carpenter
Not Pictured: Paul Gottenbos. Service Technicians—Front Row (L–R): Evan Jenkins, Ryan James, Sean Flannery, Charlie Weyand, Eric McMullan, Geronimo Bautista, Carlos
Arvizu, Robert Meads, Mark Talbot. Back Row (L–R): Pat Nicholes, Craig Thompson, John Zarn, Dan Nelson, John O’Bryan, Dean Fitzpatrick, Dan
Johnson, Kelly Brady, Richard Romero, Ed Swinney, Matt Carpenter. Not Pictured: Robby Robbins, Jason Kamerzell, Gabriel Sanchez.
Body/Paint Technicians—Estimator: Stacy Helzer. Body Techs: Marty Glenn, Dana Kahl. Paint Tech: David Escarcega.
Back Row (L–R): Pat Nicholes, John O’Bryan, Dean Fitzpatrick, Dan Johnson, Matt Carpenter. Not Pictured: Estimator: Samuel Nunez. Parts—Front Row (L–R): Ernesto Pleasant, Matt Gutierrez, Steve Landeros, Steve Blea, Ginger Weaver.
Back Row (L–R): Pat Nicholes, John O’Bryan, Dean Fitzpatrick, Dan Johnson, Matt Carpenter.
Not Pictured: Lyle Henderson.
F&I Associates—Front Row (L–R): Tom Roy, Jeff Alves, Clay Penrod, Lyndon Shamy, Adnane Ijai, Rene Benavides,
Robert Mandziara. Back Row (L–R): John O’Bryan, Dean Fitzpatrick, Brian Leary Sales—Front Row (L–R): Sam Schroeder, Jon Metzler, Sean Roland, Kurt Hoerner, Nic Kian, Jeff Miller, Richard Wilson,
Tommy Needham. Back Row (L–R): Richard Windmiller, John O’Bryan, Dean Fitzpatrick, Clay Schroff, Paul Nygaard.
Not Pictured: Corey Funk, Adam Milinazzo, Nic Daadouch, Brad Herd, Tyler Campbell.
Society of E xcellence Current Standings for Y TD 2019
SERVICE ADVISORS SERVICE TECHNICIANS ESTIMATORS PAINT TECHNICIANS
Service advisors earn points based on
non-warranty work, providing quality
service, and satisfying customers’ needs
for domestics and imports. Service technicians earn points for production,
proficiency, training, and customer satisfaction
for both domestics and imports. Collision Center estimators work with customers
to provide estimated repair costs. Points are
earned monthly based upon hours, customer
pay, and Customer Service Index (CSI) scores. Collision Center paint technicians earn points
based on total hours and green CSI scores.
BCD
DGE PARTS
Domestics
SFL
Rhett Storrs
LCJ
Everett Diaz
SFO
Jason Holody
SFL
Carlos Molina 73.1
85.0
71.0
61.1
Imports
ATO
Matt Perez
HON Jeremiah Plata
AMT
Adrian Medina 49.7
44.1
42.2
Domestics
TCJ
Ed Swinney
SFL
Carlos Arvizu
RCD
Mike Thompson
CHV
Zach Kesler
LCJ
Tyler Musbach
ACD
Levi Cauron 221.1
199.7
180.1
150.7
143.1
135.1
Imports
MUR
BSU
MUR
BSU
LIT
MNI 227.9
222.0
195.6
147.8
137.8
132.9
Robby Robbins
Dan Nelson
Devin Westover
Doug Arant
Craig Thompson
Ryan James
Stacy Helzer
KC Vawdrey
BODY TECHNICIANS
109.3
100.9
LMD
257.2
Wholesale parts salespeople earn points
based on sales and profit.
LCJ
Collision Center body technicians are awarded
MUR
points based upon hours, proficiency, training,
BCD
and customer satisfaction.
TDR
ANI
DGE
Pavel Vasilyev
157.1
BTO
LMD Dana Kahl
137.6
David Escarcega
Ernesto Pleasant
Steve Landeros
Ginger Weaver
Paul Bondy
Matthew Schmid
Matt Gutierrez
57.0
32.0
3.0
26.0
24.0
23.0
LHMWSM.com
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