Winning Spirit Magazine May-June 2019 | Page 27

Service Advisors—Front Row (L–R): Everett Diaz, Oliver Mansfield, Ralph Hardin, Trudy Roux, Rhett Storrs, Matt Perez. Back Row (L–R): Pat Nicholes, John O’Bryan, Dean Fitzpatrick, Dan Johnson, Matt Carpenter Not Pictured: Paul Gottenbos. Service Technicians—Front Row (L–R): Evan Jenkins, Ryan James, Sean Flannery, Charlie Weyand, Eric McMullan, Geronimo Bautista, Carlos Arvizu, Robert Meads, Mark Talbot. Back Row (L–R): Pat Nicholes, Craig Thompson, John Zarn, Dan Nelson, John O’Bryan, Dean Fitzpatrick, Dan Johnson, Kelly Brady, Richard Romero, Ed Swinney, Matt Carpenter. Not Pictured: Robby Robbins, Jason Kamerzell, Gabriel Sanchez. Body/Paint Technicians—Estimator: Stacy Helzer. Body Techs: Marty Glenn, Dana Kahl. Paint Tech: David Escarcega. Back Row (L–R): Pat Nicholes, John O’Bryan, Dean Fitzpatrick, Dan Johnson, Matt Carpenter. Not Pictured: Estimator: Samuel Nunez. Parts—Front Row (L–R): Ernesto Pleasant, Matt Gutierrez, Steve Landeros, Steve Blea, Ginger Weaver. Back Row (L–R): Pat Nicholes, John O’Bryan, Dean Fitzpatrick, Dan Johnson, Matt Carpenter. Not Pictured: Lyle Henderson. F&I Associates—Front Row (L–R): Tom Roy, Jeff Alves, Clay Penrod, Lyndon Shamy, Adnane Ijai, Rene Benavides, Robert Mandziara. Back Row (L–R): John O’Bryan, Dean Fitzpatrick, Brian Leary Sales—Front Row (L–R): Sam Schroeder, Jon Metzler, Sean Roland, Kurt Hoerner, Nic Kian, Jeff Miller, Richard Wilson, Tommy Needham. Back Row (L–R): Richard Windmiller, John O’Bryan, Dean Fitzpatrick, Clay Schroff, Paul Nygaard. Not Pictured: Corey Funk, Adam Milinazzo, Nic Daadouch, Brad Herd, Tyler Campbell. Society of E xcellence Current Standings for Y TD 2019 SERVICE ADVISORS SERVICE TECHNICIANS ESTIMATORS PAINT TECHNICIANS Service advisors earn points based on non-warranty work, providing quality service, and satisfying customers’ needs for domestics and imports. Service technicians earn points for production, proficiency, training, and customer satisfaction for both domestics and imports. Collision Center estimators work with customers to provide estimated repair costs. Points are earned monthly based upon hours, customer pay, and Customer Service Index (CSI) scores. Collision Center paint technicians earn points based on total hours and green CSI scores. BCD DGE PARTS Domestics SFL Rhett Storrs LCJ Everett Diaz SFO Jason Holody SFL Carlos Molina 73.1 85.0 71.0 61.1 Imports ATO Matt Perez HON Jeremiah Plata AMT Adrian Medina 49.7 44.1 42.2 Domestics TCJ Ed Swinney SFL Carlos Arvizu RCD Mike Thompson CHV Zach Kesler LCJ Tyler Musbach ACD Levi Cauron 221.1 199.7 180.1 150.7 143.1 135.1 Imports MUR BSU MUR BSU LIT MNI 227.9 222.0 195.6 147.8 137.8 132.9 Robby Robbins Dan Nelson Devin Westover Doug Arant Craig Thompson Ryan James Stacy Helzer KC Vawdrey BODY TECHNICIANS 109.3 100.9 LMD 257.2 Wholesale parts salespeople earn points based on sales and profit. LCJ Collision Center body technicians are awarded MUR points based upon hours, proficiency, training, BCD and customer satisfaction. TDR ANI DGE Pavel Vasilyev 157.1 BTO LMD Dana Kahl 137.6 David Escarcega Ernesto Pleasant Steve Landeros Ginger Weaver Paul Bondy Matthew Schmid Matt Gutierrez 57.0 32.0 3.0 26.0 24.0 23.0 LHMWSM.com 25