Winning Spirit Magazine July-August 2015 | Page 10

The Society of Excellence is a program instituted to recognize the top performers in automotive sales, service, body shop repair, finance and insurance. Listed below are the top program achievers year-to-date for 2015. Nice work! SERVICE ADVISORS BODY TECHNICIANS Service advisors earn points based on non-warranty work, providing quality service and satisfying customers’ needs for domestics and imports. Collision Center body and paint technicians are awarded points based upon hours, proficiency, training and customer satisfaction. DOMESTICS Dana Kahl Pavel Bachkala Michael Holt Michael Anderson Michael Green SFO SFL SFO 96.60 81.30 80.80 IMPORTS Paul Gottenbos Todd Mills Matthew Perez CTO ATO ATO 68.20 64.80 64.40 Service technicians earn points for production, proficiency, training, and customer satisfaction for both domestics and imports. DOMESTICS Mike Thompson Quinn Anderson Jason Jensen Zack Kesler Mark Talbot Evan Jenkins Carlos Arivas Weston Parker RCD LCJ LCJ CHV CHV PFL SFL PCD 267.00 263.30 218.20 203.70 195.20 186.20 184.80 181.90 IMPORTS Warren Wiemer Dan Nelson Orlando Marquez Chad Dietz Richard Termunde Ryan James Todd Castle LIT BSU ATO BSU LLX MNI AMT 238.50 231.00 209.00 206.90 206.00 202.30 200.00 ESTIMATORS Estimators work with customers to provide estimated repair costs. Points are earned monthly based upon hours, customer pay and Customer Service Index (CSI) scores. Todd Freeman Stacy Martin 202.20 201.10 SUSTAINABILITY Paint technicians earn points based on total hours and green CSI scores. “Sustainability” has become a popular phrase that’s causing many businesses to take no X