A Managed Services approach to Trading IT Excellence A ComTechAdvisory Whitepaper
Aligne, and other solutions employed by Delta. ETRM software is notoriously complex, as it needs to be highly configurable in order to cater for a wide variety of trading businesses and their business requirements. Often the implementation goes smoothly enough, but when the vendor leaves and the users are on their own, often, irreversible mistakes can be made due to a lack of detailed product knowledge. ETRM Services understands trading ecosystems and landscapes extremely well and can help optimize these solutions for the users and the business as a result. By looking at both the data management and systems holistically, ETRMServices is able to effectively meld business and technical process to gain efficiencies for their customers; as they have done at Delta Energy.
The other aspect is the managed services approach, which is service level agreement based. It’ s not about providing people so much as it is about helping optimize and manage processes using pragmatic service targets such as, for example, a certain agreed upon percentage of all broker prices to be in the system by a certain critical time each day. By utilizing senior experienced staffs with deep product and domain expertise, ETRM Services can offer flexi staff that can take on IT and business process work against clearly specified objectives as set out in an SLA. In Delta’ s case, ETRMServices were able to break down internal silos of responsibility by creating a centralized team to achieve daily-specified objectives and gain efficiencies. ETRMServices approach is to analyze a business problem, draw up a design and take it all the way to the solution in coordination with its customers staff managing, facilitating and supporting the process through the delivery. By partnering effectively, delivery is significantly faster and more cost effective.
SUMMARY
Delta Energy found itself hindered by its own legacy infrastructure and inability to streamline and optimize its business processes as a result. It selected ETRMServices as its partner through a service level agreement to provide customized, comprehensive and business-focused services to help it become a best in class trading organization. With its in-depth knowledge of the Aligne ETRM system, interfaces and peripheral systems, ETRMServices was able to rapidly get Delta Energy onto a more up to date version of the ETRM software, design and deploy regulatory solutions, design and deploy in conjunction with a major bank a real-time, high frequency trading platform for energy CFDs, while also increasing trust and confidence in data and the deployed solutions. In turn, this helped Delta to cope with increased trading volumes, be more proactive about market opportunity and have access to critical business data and reports on a timely and reliable basis while saving money in the process.“ An energy company is not an IT company and we needed a professional partner. ETRMServices works very well for us in that regard,” says Michel Koornstra.
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