A Managed Services approach to Trading IT Excellence A ComTechAdvisory Whitepaper
Aligne , and other solutions employed by Delta . ETRM software is notoriously complex , as it needs to be highly configurable in order to cater for a wide variety of trading businesses and their business requirements . Often the implementation goes smoothly enough , but when the vendor leaves and the users are on their own , often , irreversible mistakes can be made due to a lack of detailed product knowledge . ETRM Services understands trading ecosystems and landscapes extremely well and can help optimize these solutions for the users and the business as a result . By looking at both the data management and systems holistically , ETRMServices is able to effectively meld business and technical process to gain efficiencies for their customers ; as they have done at Delta Energy .
The other aspect is the managed services approach , which is service level agreement based . It ’ s not about providing people so much as it is about helping optimize and manage processes using pragmatic service targets such as , for example , a certain agreed upon percentage of all broker prices to be in the system by a certain critical time each day . By utilizing senior experienced staffs with deep product and domain expertise , ETRM Services can offer flexi staff that can take on IT and business process work against clearly specified objectives as set out in an SLA . In Delta ’ s case , ETRMServices were able to break down internal silos of responsibility by creating a centralized team to achieve daily-specified objectives and gain efficiencies . ETRMServices approach is to analyze a business problem , draw up a design and take it all the way to the solution in coordination with its customers staff managing , facilitating and supporting the process through the delivery . By partnering effectively , delivery is significantly faster and more cost effective .
SUMMARY
Delta Energy found itself hindered by its own legacy infrastructure and inability to streamline and optimize its business processes as a result . It selected ETRMServices as its partner through a service level agreement to provide customized , comprehensive and business-focused services to help it become a best in class trading organization . With its in-depth knowledge of the Aligne ETRM system , interfaces and peripheral systems , ETRMServices was able to rapidly get Delta Energy onto a more up to date version of the ETRM software , design and deploy regulatory solutions , design and deploy in conjunction with a major bank a real-time , high frequency trading platform for energy CFDs , while also increasing trust and confidence in data and the deployed solutions . In turn , this helped Delta to cope with increased trading volumes , be more proactive about market opportunity and have access to critical business data and reports on a timely and reliable basis while saving money in the process . “ An energy company is not an IT company and we needed a professional partner . ETRMServices works very well for us in that regard ,” says Michel Koornstra .
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