White Papers A Managed Services approach to Trading IT Excellen | Page 4

A Managed Services approach to Trading IT Excellence

understanding of Delta’s trading business. More recently,
ETRMServices performed a major upgrade of their ETRM system - Aligne. This upgrade was performed with the Managed
Services team and only took 3-months of teamwork at almost
no additional cost and with minimal busines s involvement.
However, much more than this was achieved. Together
Delta and ETRMServices were able to navigate the complexities and uncertainties of the regulatory requirements for both
EMIR and REMIT, delivering a homegrown add on solution to
report relevant trades from Aligne and Trayport that is now the
envy of Delta’s competitors. ETRMServices and Delta staff
worked together to understand what was required against a
background of regulatory uncertainty to deliver this solution
on time and to budget.
Even more critically, ETRMServices was able to work effectively with an external bank and Delta to develop and deliver
what Michel Koornstra believes is a significant innovation in
the industry in the form of a real-time, high frequency trading
platform for energy CFDs. Relying on a third party to deliver a
critical system for a banking partner shows a true level of trust
and commitment to the relationship and the first phase of this

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project has now been delivered successfully and on time. A
second phase of the project is underway to add more energy
CFDs to the platform.
Michel Koornstra highlights the benefits of this partnership
with ETRMServices as being very significant for Delta including,
/A
 significantly improved capability to evaluate and act on
the market,
/S
 ignificantly increased confidence in curve, and other,
data,
/ Delivery of all business critical reports on time,
/ A reduction in overall costs,
/ Improved accuracy, and
/ Much greater business flexibility.

“We could have achieved all of this ourselves, but not at
this speed and with this efficiency,” he says, speaking of Delta’s trusted service partner, ETRMServices, who are now “an
integral part of the operation.”

HOW DOES THE RELATIONSHIP WORK?
When Delta went into the market to find a partner, it looked at several firms who might be able to deliver a
managed services approach finally selecting ETRMServices in a competitive process. ETRMServices provides a
team of 6-7 experts that are on site at all times as well as additional 24 by 7 support from its professionals located around the world in North America, Europe and India. In particular, ETRMServices was strongly differentiated
in having a thorough knowledge of energy trading generally and the specific systems that Delta used, including
Aligne. Importantly, it was able to offer its services via a comprehensive, readily understandable and competitive
service level agreement.

Michel Koonstra points to ETRM Services staff’s abilities
to easily communicate with both business and IT staff alike
and says that they are now an integral part of the team. ETRMServices people are all very experienced and knowledgeable
as well as “very open minded and eager to learn”. He is very

happy with both the results and perhaps more importantly, the
costs of the approach that they took.
One important aspect of the relationship is the reliance
on ETRMServices expertise in the ETRM software product,

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