After the socks are audited , they move on to the shipping department , where they are boxed and packaged for distribution through their fulfillment center in Ohio – or directly to consumers out of the Waterbury facility in Vermont . As Darn Tough continues to expand , their product line has grown to include a variety of different sock categories custom made to accommodate different market niches .
Their best-selling sock model is their “ 1466 Hiker ” model , designed for maximum durability and comfort on long-range hikes . The Lifestyle sock line features colorfully stitched yarn patterns that showcase the more whimsical and fun side of Darn Tough ’ s design department , such as the “ Animal Haus ” women ’ s crew socks , which feature custom stitched foxes , llamas , or sloths . A unique collaborative effort between Darn Tough and professional snowboarder Jake Blauvelt resulted in the “ Edge ” over-the-calf snow socks , which provide cushioning comfort , warmth and breathability , perfect for an athletically engaging afternoon on the snowy slopes . A recent philanthropically motivated sock collaboration between Darn Tough and the Vermont Food Bank resulted in the “ Foodbank Farmer ’ s
Market ” crew socks . All of the proceeds from the socks were donated to the Vermont Food Bank ’ s efforts to provide healthy meals for Vermont families struggling with food insecurity .
Darn Tough also supplies both the United States and New Zealand military with durable and trustworthy socks for their active combat troops . All of the socks that Darn Tough makes for its American military contracts are fully Berry Amendment compliant using Merino Wool sourced from suppliers located in the United States . Although the official military socks remain unavailable for civilian purchase , Darn Tough has created a commercial Tactical line available to the public . With advanced moisture wicking and unbelievably smooth seam fusion , socks such as the T4033 “ Tactical Boot Cushion ” are perfect for extended use under the harshest conditions .
Darn Tough remains firm in their resolve to provide exemplary customer service to their clients . Their unconditional lifetime guarantee program ensures that any sock that becomes extensively worn or damaged through extensive use or natural wear and tear can be replaced free of charge by placing an online claim with the Darn Tough Warranty Department . According to Darn Tough Director of Marketing Brooke Kaplan , “ Darn Tough was the first company in the sock business to offer an unconditional warranty program . Many have followed in our footsteps , but we were the original . Here at Darn Tough , we believe that our customers deserve nothing less than excellence . If you live an active enough lifestyle to wear through a pair of our socks , you deserve a replacement free of charge .”
Warranty claims for worn and damaged socks all get processed through Darn Tough ’ s Warranty Processor Sara Polander . Sara says that the most fulfilling thing about her job is being able to “ read claims from customers who have grown attached to their favorite pair of worn-out socks . People will tell me things in their claim like “ I love these socks . I didn ’ t even want to warranty them . I feel like I got my money ’ s worth .” It ’ s so fulfilling to be able to provide a new pair to people who love our products so much .”
In addition to providing a sense of security and safety to their customers through their
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