IN PURSUIT OF EXCELLENCE
HOW RESORTS ARE RECOGNIZED
RCI has three different award levels. Resorts can earn an RCI Gold Crown Resort award, an RCI Silver Crown Resort award, or
an RCI Hospitality award. RCI relies heavily on subscribing member comment cards to determine whether a resort is deserving
of an award based on its service and amenities.
Every time an Exploria Resorts (RCI or II subscribing member) is at a resort, there is an opportunity to give feedback in areas such
as housekeeping, service, amenities and overall experience.
To better understand these awards, read on for the official explanation of each award designation.
RCI ® Gold Crown RESORT AWARD
Select RCI affiliated resorts are recognized as RCI Gold Crown Resort
properties – the highest of the three RCI Award Designations. The RCI Gold
Crown Resort award designates resorts that have met or exceeded specific
standards in the areas of unit housekeeping, unit maintenance, hospitality
and check-in/check-out procedures, and an evaluation of resort facilities,
amenities and services.
RCI ® Silver Crown RESORT AWARD
Resorts that have achieved excellence in providing outstanding vacation
experiences for RCI subscribing members receive the RCI Silver Crown
Resort award. This award designates resorts that have met or exceeded
specific standards in the areas of unit housekeeping unit maintenance, resort
maintenance, hospitality and check-in/check-out procedures.
RCI ® Hospitality AWARD
The RCI Hospitality Award is presented for consistently high ratings in the
check-in/check-out and hospitality categories.
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