product lifecycle
challenges
"Most companies do not know how or don't care to provide aftersales services effectively".
Meeting needs for quality and performance is seen as a top priority in the manufacturing industry, yet many companies do not emphasize the power of service.
78%
of customers have an increasing expectation for aftersales services
1/3
of manufacturers state that at least 75% of their profitability stems from aftersales and services
BUT...
ONLY
12%
view service as an important way to differentiate themselves from the competition