of consumers want one-hour to three-hour shipping options, and 31% are willing to pay extra for the convenience. Yet only 20% of retailers offer this option.
of retailers don't offer same-day shipping, an option that 80% of consumers want.
of consumers will embrace drone delivery.
of consumers want the ability to track their delivery process digitally through systems like UPS My Choice
61%
47%
51%
97%
"Survey: Consumers Want More Delivery Options and Greater
Delivery Transparency." Retail Customer Experience, 26 Jan.
2016. Web. 19 Jan. 2017.
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