Hear Me Out
An AI tool that’ s empowering people to access free legal help
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Challenge
Australia’ s complaints system is complex, with around 300 bodies, confusing rules and inconsistent data. Many valid complaints go unheard, particularly from those facing discrimination or disadvantage, while policymakers struggle to identify systemic issues across sectors and jurisdictions. This creates both individual and broader systemic challenges.
Solution
The Hear Me Out AI functionality helps users understand and exercise their rights, navigate the legal system and draft tailored complaints for free. Launched in NSW in March 2025, it is expanding to Victoria and the Northern Territory, with plans to extend nationwide and support self-navigation of broader legal issues, reducing Australia’ s access-to-justice gap.
Target customers / end-users
• individuals in Australia experiencing injustice or unfair treatment
• people seeking guidance to prepare and submit complaints
• legal professionals and policymakers using data to identify reforms.
Progress
• AU $ 590k in grants and philanthropic funding
• 2025 Australian Web Awards, 2024 Lawtech Award, Momentum Media AI Awards finalist
• Professor Ghezelbash named 2025 Innovator of the Year.
Spinout
Scaling impact
TRL 9
Multidisciplinary team
Intelligent Systems, Quantum & Space
Hear Me Out, developed by UNSW’ s Kaldor Centre for International Refugee Law with the National Justice Project, and Portable Australia, is a free GenAI-powered legal selfhelp tool. It enables users to understand and exercise their legal rights, guiding them through a user-friendly, accessible platform to prepare and lodge formal complaints.