Ask what you can do to mend the relationship -
Be Willing to Admit You’re Wrong.
3.
Resist that feeling. Remember, there will be time enough for you to express how you feel as well. Don’t forget this is your time to listen. This is not a sign of agreeing, it is just a sign of listening!
Many times, your friend will have an idea of what they’d like you to do. At this point, you can decide if you’re willing to do what they think would help to resolve the situation. Keep in mind, your hurt friend may have a totally unrealistic solution to the problem. Don’t make promises you can’t keep. For example, if she says, “I never want you to talk to my boyfriend again.” Don’t commit to that, for it is totally unrealistic, and unfair. You might find it helpful to say, “I don’t think I can do what you’re asking, but I could do this.” Finding an agreeable middle ground is a great way to make peace with an angry friend.
4.
If it becomes clear you have done something truly wrong, you need to take responsibility for your actions. It’s easy to think just saying I’m sorry is enough. But those words can seem very shallow if you don’t mean them. You need to apologize, and then prove you will attempt to never do it again. Clearly ask your friend to forgive you. Make sure you hear the words, I will forgive you before you assume all is well with your friend. However, your friend may be slow to trust you again, even after you have apologized. He/she will need to see trustworthy behavior from you over a period of time.