Undergraduate Prospectus 2020 Keele Undergraduate Propsectus 2020 | Page 319

Student Support | 329 You may already have questions about starting University, or need advice on money, exams, accommodation, personal issues or even coming to study at Keele from another country. Student Support Services Our teams are on hand to offer professional support and guidance whenever and however you need it. Student Services Centre This is a one-stop-shop for anything to do with being a student and our trained team of professionals are able to offer advice and support throughout the year from the heart of campus. The centre is the base for the Disability and Dyslexia Support Team, Money and Welfare Team and International Student Support Team as well as a useful place to ask questions, however big or small. keele.ac.uk/studentservices Disability and Dyslexia Support If you are thinking of applying to Keele and have a disability, please contact us and we can discuss your personal and academic requirements. Our team provides ongoing, holistic support for individual needs. Depending on your needs and funding, we can offer a wide range of resources such as screening diagnostic assessment and tuition for dyslexia, specialised equipment and software, and examination arrangements. As an Access Centre, we can also arrange a Disabled Students’ Allowance (DSA) assessment. If Keele is your first choice and you have a physical and/or sensory disability, have severe mental health issues or are on the autistic spectrum, you are guaranteed a room on campus for the entire period of your course, providing your application has been supported by our team. [email protected] keele.ac.uk/disability Counselling and Mental Health Support Our Counselling and Mental Health Support team includes professionally trained and experienced counsellors and mental health practitioners. They’ll listen to what you’re saying and respect your feelings, without judgement. They offer a space where you can talk about your emotions and refer you on to other sources of help if they feel you need it. keele.ac.uk/studentcounselling Chaplaincy Our Chaplaincy service offers support for your spiritual, emotional or pastoral needs for all faiths and none. For more information visit keele.ac.uk/faith Advice and Support at Keele (ASK) ASK is a great source of information, advice and representation based in the Students' Union. ASK staff can advise you on a range of things including academic issues and university regulations, welfare benefits, consumer issues, employment, debt, fees and finance, immigration and visas, local information, grants, housing, loans, personal matters and more. [email protected] keelesu.com/ask Nightline Our students support one another throughout their university experience and Nightline is a student-led information and listening service. It offers confidential support from other students by phone, email or online chat and is available to all students from 9pm to 3am every night during term-time. keelenightline.co.uk “The specialist staff in Student Services were fantastic! They quickly discovered that I was dyslexic and were helpful and supportive ever since. My message to other mature students is 'go for it and enjoy it!” MANDY GORST