TTG TRAVEL AWARDS 2018 SPECIAL EDITION 21
Travel Services Awards
Being on par in terms of price and quality only gets you into the game.
Service wins the game.
– Tony Allesandra
Best Airport Incheon International Airport
What does this award mean to you?
Yun-Min Kim
Senior manager, Incheon International
Airport Corporation
We are deeply honoured to win Best
Airport for six consecutive years. We
consider this award a great recogni-
tion of our efforts. This outcome
would have been impossible if not
for the 60,000 airport employees who
are dedicated to the airport. We are
so pleased to be sharing this honour
with airport employees and all the
customers of Incheon Airport. Incheon Airport will apply cutting-
edge ICT technologies to the overall
airport and provide differentiated
services as a smart airport, such as
home check-in (home bag drop),
intelligent guiding robot and
chat-bot services and a tunnel-type
security check. In addition, we are
getting ready for 100 million pas-
sengers per year through the expan-
sion of T2 and a fourth runway.
How will you continue to outshine your
competitors in the marketplace next
year and beyond? What would you like to say to the
travel agents who voted you as the
best in your category?
We would like to express our grati-
tude to all travel agents who have
voted for us.
The tourism industry and
aviation industry is so closely
connected that it is inseparable.
Incheon Airport is also conducting
aviation marketing through close
co-operation with travel agencies.
As you are an important business
partner, we feel greatly honoured
to be voted as Best Airport, and we
would like to ask for your contin-
ued interest in the new growth and
development of Incheon Airport.
Best GDS Travelport
What does this award mean to you?
Mark Meehan
Managing director Asia-Pacific, Travelport
It is an honour to receive this award
through the votes of our customers
and industry partners. I am proud
to be part of the Asia-Pacific team
who has worked hard to deliver
industry-leading technology to our
customers. This award is about our
partnership with our customers
and is testament to our innovation
and investment in technology, to
improve search speed, APIs and
empowering selling tools backed by
scale and a diverse global footprint
to match.
How will you continue to outshine
your competitors in the marketplace
next year and beyond?
Travelport has always been invested
in innovation and customer-centric
solutions. Over the past few years,
we have spent over one billion USD
in technology to enable our cus-
tomers to create value in every part
of their customers’ journey.
As the first GDS operator to
achieve IATA’s NDC Level 3 Ag-
gregator certification, Travelport
is dedicated to working with both
airlines and agents in this new
distribution ecosystem. We have
been working with airlines globally
on API connections over the past
few years and this is just an evolu-
tion of the distribution partnership.
Travel agents can be assured that we
and our airline partners are keen to
collaborate on solutions to optimise
NDC’s benefits for all travellers.
What would you like to say to the
travel agents who voted you as the
best in your category?
Thank you for your support and
trust in Travelport!
Best Theme Attraction Wildlife Reserves Singapore
What does this award mean to you?
We are honoured to receive this
accolade, and it is a testament to the
team that the efforts they have put in
have been recognised by members
of the travel industry. This award
will spur us on as we continue to im-
prove guest experience at our parks.
How will you continue to outshine your
competitors in the marketplace next
year and beyond?
Serina Su
Assistant vice president,
Wildlife Reserves Singapore
In recent years, we have been
experimenting with technology to
improve our visitors’ experience.
In 2016, we employed animatron-
ics to bring 26 dinosaurs back to
life at the Zoo-rassic Park exhibit.
This was overlaid with an engaging,
augmented reality app. Last year
we launched the RepTopia exhibit,
including interactive digital dis-
plays. This year, we added another
level of sophistication to the zoo
by launching Rainforest Lumina, a
multimedia night walk through the
rainforest. Moving forward, we will
continue to seek ways of improv-
ing guest experience in our parks
through innovative measures.
Best NTO Ministry of Tourism, Republic of Indonesia
What does this award mean to you?
It means we have “3Cs”: Credibility,
Confidence and Calibration. This
award is not only a recognition of
our credibility and a boost to the
level of our confidence, but it also
serves to calibrate the effort that we
have been putting in so far.
How will you continue to outshine
your competitors in the marketplace
next year and beyond?
Ahmad Rusdi
Indonesia Ambassador to Thailand
We will compete through innova-
tion and strategies to improve our
programs such as Visit Wonder-
ful Indonesia including hot deals,
synergy with airlines and selling
the destination through initiatives
such as the 100 Calendar of Events
around Indonesia.
What would you like to say to the
travel agents who voted you as the
best in your category?
We highly appreciate your votes.
This is really an honour for Indone-
sia to be voted as Best NTO.
Your trust is a good motivation
for us indeed. – Arief Yahya,
Minister of Tourism
What would you like to say to the
travel agents who voted you as the
best in your category?
We sincerely thank members of
the travel trade for their support
through the years. It is only with
their help that we managed to reach
out to so many travellers in key
markets. The travel agents have
put in a lot of time and effort to
understand their products – in this
case our wildlife parks – and they
are the strong bridge that links us
to group travellers. – Isabel Cheng,
chief marketing officer