GOVERNANCE & MANAGEMENT Page 51 Nov / Dec , 2022 | TimeSharing Today
Adjusting check-in times
Cutting hours at the front desk was a bit tricky . Our owners and guests were accustomed to check-in being open until 11 PM every night . On our new schedule , we open at 8 AM and close at 10 PM on check-in days . On the other three nights , we close at 7 PM .
Everyone understands when you notice the changes . Google , our website , and all exchange companies were notified of change in hours . Streamlining the check-in days was a great idea , as now owners could pick the building they wanted to stay in and guests did not really know the difference .
Our Movie Theater , usually a 3 PM matinee and a 7 PM movie , also changed . We still have a matinee every day at 3 PM , but the 7 PM movies are shown only Friday through Monday .
Stress relief
Taking the stress off the team members you do have is important . The manager , Michael , walks around every morning to personally greet every team member . We do surprise lunches for them at least once a month , and we celebrate birthdays . We celebrate milestones and reviews and they each get a Publix or Walmart gift card when we reach a goal .
Tripadvisor now ranks us fifth out of 157 . We used to be number 30-something , We take them all out to dinner for the holidays along with their spouses . We throw a big Christmas party at the resort for their kids and Santa comes with a gift for each of them .
What would we do without them ? I don ’ t want to find out . Team members at Magic Tree know they are loved .
Paula DiPaola is a board member at Magic Tree Resort in Kissimmee , FL .
Is Aging Infrastructure & Owner Attrition Impacting the Health of your Resort ?
Have you borrowed from Reserves to pay Operating Expenses ?
Has your resort stopped attracting new owners ? Have you delayed refurbishments due to lack of money ?
Do you have more rentals and exchangers than actual owners ?
Does the phrase “ Special Assessment ” terrify your owners ?
If you can relate , EVEREST NIGHTBRIDGE ( EN ) is supremely qualified to implement solutions that will efficiently eliminate these problems from your timeshare resort . Our clients benefit from decades of expertise in enhancing values of complex residential real estate assets . Our capital sources enable us to invest our own funds at no risk to your association .
We are not a management company . We work with your management team as a collaborative advisor to evaluate options for your resort ’ s future . We are experts at solving title insurance issues , often the largest barrier for creating value for owners . We utilize our expertise and funding to position your resort for repurposing , unlocking the potential value of your resort .
Dan Baker , Principal Cell : 818-384-0925 baker @ everestnightbridge . com
A TIMESHARE ADVISORY & INVESTMENT FIRM EVERESTNIGHTBRIDGE . COM
www . timesharingtoday . com to start or renew memberships .