TimeSharing Today | Nov / Dec , 2022 Page 50
GOVERNANCE & MANAGEMENT
Staffing issues at Magic Tree Resort
Magic Tree Resort . Photo credit : magictreeflorida . com
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By Paula DiPaola
Magic Tree Resort in Kissimmee , FL , has had its challenges for the past two and a half years . We overcame masks , sanitizer shortage , electrostatic sprayers going from $ 500 to $ 1,700 , a shortage of toilet paper , and so many more — but how do we deal with no help ?
Magic Tree is budgeted for 11 housekeepers . We ran 2021 and half of 2022 with three housekeepers . We shortened our lobby hours because we are budgeted for five front-desk personnel , and we have only two full-time and one part-time .
Maintenance never seemed to be a challenge , so we upped our budget number of four to five and used the additional maintenance person to assist in housekeeping . In February and March of 2022 , our busiest season , we finally found three more housekeepers .
Rotating check-in
We have four buildings with 24 suites per building . We were a floating property where you could check in any day of the week , but that came to a halt
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with COVID-19 . How do you electrostatically spray every room before and after it is cleaned , running around four buildings . So , we decided to make each building have its own check-in day . On Fridays we check in the 100 building , on Saturdays we check in the 200 building , on Sundays the 300 building , and on Mondays the 400 building .
This seemed to do the trick ! Our staff was concentrating on one building a day and everyone was on board , doing whatever they could to help .
Our front-desk supervisor , Savannah , goes in before check-in and inspects each room .
Maintenance helped by taking the used sheets and towels down to the laundry for the girls to assist them in better time management . Heck , the manager did laundry some days ! There is “ No I ” in TEAM .
By going to four check-in days , we basically told all team members “ all hands on deck ” on Friday , Saturday , Sunday , and Monday . Days off are scheduled on Tuesday , Wednesday and Thursday . It ’ s been working beautifully for a good six months .