TimeSharing Today | Nov / Dec , 2022
have risen 30 to 40 percent in the past three years . Though this has impacted many resort budgets , it ’ s wonderful that these hard-working people finally receive wage-and-benefit packages that reflect the hard work they do . However , increasing wages alone is not enough to attract the people to staff a resort if it has a poor reputation as a place to work .
More than just money
As with resort ratings , departing staff rate employers on job boards and social media , often citing an undesirable work culture . These ratings impact your ability to recruit . If your resort ’ s work culture is negative , attracting talent will be an uphill climb .
According to the recruiting company Indeed , companies need to adopt 16 workforce trends to stay competitive . They include flexible work environments , remote workdays , community service and activism , mental health and self-care , team-building activities , and improved workplace diversity .
Also offer good benefits that include mental wellness , training programs and on-the-job training , and tuition-reimbursement incentives .
Today ’ s job seekers expect flexible schedules and work-from-home options . They want to know that their employer values their work / family balance . Job sharing can be especially attractive for a resort as it provides more staffing flexibility and may reduce benefit costs if many part-timers receive benefits through a spouse or partner .
Finally , if your property-management software is cloud-based , managers , reservationists , owner services , and
Page 48
accounting teams may work from home when appropriate or during the low and shoulder season .
Most work-from-home staff rave about their productivity , and they have greater job satisfaction , which leads to better job performance and retention .
People want to be part of an organization that values diversity , well-being , and professional development , takes pride in creative problem-solving , and has a relationship-focused atmosphere .
Lemonjuice has been focused on exactly this for the last few years and it has made a remarkable difference to our retention .
GOVERNANCE & MANAGEMENT
Work-life balance is a thing
Though traditionally a resortmanagement company , Lemonjuice has emerged as the leader in reimagining resorts and has expanded our product offerings to include a la carte management solutions , HR support , technology , and title services .
To build this fast-growing multifunctional team , we have attracted great talent from within and outside the industry who seem here to stay . Being primarily a virtual company comes with many built-in benefits . Managing family and work becomes easier , and our people don ’ t have to fight rush-hour traffic or bad weather to show up .
While you may not be able to offer a fully virtual environment at your resort ( we can ’ t , either ), you can do things to foster an enjoyable work-life balance .
Another highly desirable workenvironment trait for today ’ s workers is to feel that they are somehow giving back through their work . Adopt a charity and support it through work events , contributions , and regular updates on how your charity is doing . Participate in your community ’ s “ keep it clean ” efforts , or a feeding program .
If you do these things and you show up , your staff will relish the opportunity to make a difference while spending quality time with you . Teambuilding through charitable actions is a great way to be engaged with those who keep your resort up and running . Make sure you take pictures to post at the resort and include in your owners ’ newsletters and communications .
Adaptation is key to survival
So , what can companies do today to ensure staffing meets our needs for tomorrow ? Adapt . Be a company or resort that recognizes employees as the number-one asset of any successful organization , from housekeeper to manager . Every employee is needed and integral to your owners ’ satisfaction .
Stay engaged with your staff , measure their success , let them know that they have a stake in the company ’ s future , and demonstrate that your company or resort is invested in their future and overall well-being .
To learn more about best recruitment and retention practices , or any of Lemonjuice Solutions products and services , contact Jan at 863-602-8804 or email Solutions @ Lemonjuice . biz .
R . Scott MacGregor is executive vice president of Lemonjuice Capital and Solutions .
The world at your fingertips .
With Interval ’ s exchange network of more than 3,200 resorts in over 80 countries , the world is your playground . Whether you ’ ve been longing for a Caribbean retreat or a big city escape , you can rest assured you ’ ll create wonderful memories to last a lifetime .
MS4035-0122 2
Don ’ t wait . Enroll or renew today !
Call toll-free 800-977-7045 or 305-666-1884 ext . 7522 . Or , sign up at intervalworld . com .
www . timesharingtoday . com to start or renew memberships .