TA B L E O F C O N T E N T S
BBB’s Mission,
Vision & Standards
Letter from the Editor
How Different Generations
Have Shaped Office Culture
Scams & Inquiries
New Accredited Businesses
02
Hiring for the Future
03 2020 Torch Awards Recognizing
Award-Winning Businesses
04 Optimizing Your Business
for 2020 and Beyond
11
BBB in the Community
15
18
22
25
12
BBB TRUST TALK
1