QUALITY
We always strive for excellence in
the services we provide and in the
results we produce for our clients.
PERFORMANCE EXCELLENCE
At TRC, we always strive for excellence in the services we provide and in the
results we produce for our clients. We are committed to meeting all client
expectations, complying with legal requirements, and delivering superior
solutions. Quality, one of our seven core values, is integral to this commitment.
• Quality management is the responsibility of everyone. Quality Management
Plans are developed, managed and implemented by each business unit.
• Our Operational Excellence Team works with the business units on process
improvements to drive effectiveness and efficiency, provide meaningful
metrics and data analytics, and instill a culture of continuous improvement in
daily work activities.
• The quality program is overseen by the Chief Risk Officer with support from
the Operational Excellence Team.
Our Operational Excellence program supports a culture of continuous
improvement. It is through a succession of many small improvements that large
scale impact is achieved. Every employee is expected to think in terms of how to
improve their everyday work activities. Employees at every management level
are empowered to create efficiencies for TRC and our clients. Whether involved
in the quality control of a project deliverable, a process improvement initiative,
or routine monitoring of production results through metrics and scorecards,
each employee’s personal commitment to performance excellence is what keeps
TRC on the forefront of innovation and growth.
2014 Sustainability Report | 31
EXCERPT FROM TRC’S QUALITY
MANAGEMENT POLICY
• Our leadership is accountable for
managing quality risks, opportunities
and impacts as an integral part of
our business.
• All employees are accountable for
understanding and incorporating
quality responsibilities into their
daily work activities.
• Contractors, suppliers and partners
are accountable for supporting and
following TRC’s quality requirements
and expectations.