I can see you are breathing there!
Before saying something, think about the reason and value of saying it. Polite conversation and chat describing out loud what a delegate is doing as if it was a useful question. “So you’re having another coffee then?”
Who, What, When, Where, How, Why, Which…???
Check for understanding often. It’s really important to ask questions that ensure you know they got it but don’t make people look or feel stupid.
Crouching Tiger friendly Dragon
When circulating the room and getting involved in group discussions try crouching down to a level lower than the delegates eye level and notice the difference in how relaxed they are compared to maintaining a superior and dominating look down approach.
Trainer ate my handbag!
Before starting the day or a development session really work on your headline. What’s going to grab the attention of your audience and get them interested in the topic.
The first couple of sentences will sell the session but the story needs to unfold so how will you keep them hooked to the storyline throughout the day.
Who Dunnit?!
Build in “cliff-hangers” before refreshment breaks so delegates are keen to get back and hear/see more.
Hey… thingy over there said!
If training strangers make sure you have remembered everyone’s name by the first coffee break.
Although a struggle I have managed over 40 names in that short space of time. Make sure they know you know.
Kidnap without ransom!
If you hijack a conversation during exercises, activities and learning discussions then make sure you return those poor hostages back to the time and the topic at the exact point you kidnapped them.
Share the love!
Try to avoid having favourites in the room. Share your time, energy and passion with everyone on the event in equal measure.
Assertive Overcoat!
Don’t be afraid to say what’s on your mind. If something is not working out or someone not behaving in a way conducive to a learning environment then better out than in. Imagine putting on an overcoat that makes you feel and deal with things in a professional matter of fact way.
Sticks and stones do break bones…
…but words can be lethal in a training room. So, be very careful and use wisely. Remember feelings, types of personality and differences in culture and personal values and beliefs.
Can we move on!
Don’t feel pressurised to talk about things (outside of the learning remit) that make you feel uncomfortable in front of the group.
Lose the gritted teeth!
Respond to questions, feedback and answers with enthusiasm even if it is killing you to do so.
Je Suis…!
Be yourself don’t go all posh or professor like. People like real people. Like you.
I told you so!
Use advice sparingly. Learners are very adept at coming up with solutions when required.
And finally!
Summarise regularly so they know you have got it and you are on the ball. Highlight key learnings and insights at the right points.
And finally!
Don’t go over the same point again.
And finally!
And again... It gets tedious.
Jason Stevens is an accomplished Organisation Development Consultant, Coach, Facilitator and owner/founder of Ican Development Ltd and Executive Insight. He has spent the last 18 years charting and defining effective Leadership and Management. His passion for igniting improved personal and business performance through targeted learning and people development.
www.icandevelopment.co.uk
Soft Skills