Soft Skills
communications
bad habits
BY JASON STEVENS
Have you ever wondered why you don’t seem to be able to build rapport with a group of people in a room?
There may be many reasons why this is happening but almost certainly some of it will be down to how you interact and communicate with the group during the event.
We can often fall into some bad habits over time that inhibits a learner’s ability, or even motivation, to communicate with us effectively.
These bad habits may have been picked up over the years and only go to assist in distancing the relationship between you and your learners rather than glue or bond you all together.
Through my own mistakes in the past and observing other Trainers and Coaches in action I have drawn up a short list of Communication Tips to help you fine tune your rapport building capability.
Applying or modifying one or two of the suggestions below will improve the communication climate you help to foster in the Training Room and add some valuable weight to your Trainers Toolkit.
Me! Me! Me!
People have equal rights and that goes for the rights of talking v listening. Let your delegates have their say and encourage debate and discussion from the group.
About Turn!
Face in the right direction… not the projection screen, the flip chart or the floor. Show everyone what a warm and fortunate face you have.
Presenter in Boots!
Training people is about drama! So spice up your animation, gestures, pitch and tone but refrain from acting the fool and putting on an act. They will see through the pantomime.
40 | TRAINING MAGAZINE EUROPE APRIL 2015
48 | TRAINING MAGAZINE EUROPE FEB 2015