General
Manager
of
Couples
Sans
Souci, Pierre Battaglia endorses TSEA After copping the
National Champion Organization award, Battaglia
believes the Tourism Service Excellence Awards is a
brilliant concept and will serve as a motivating fac-
tor for both individuals and organizations that con-
tinually strive to provide exceptional tourism service.
Check o u t the excl u sive
interview below.
1. It’s safe to say you are the mastermind
behind Couples Sans Souci, describe what a
General Manager’s day is like.
M y day starts with a morning briefing with key
managers and executives of the operations.
I do some administration work relating to
Purchasing, HR, Finance, Engineering and F&B;
respond
and
communicate
with
correspondents, address guest concerns, review
and analyze reports. I also do property
walks with Divisional Heads and Managers;
meetings;
guest
interaction;
coordinate
and attend special activities;
2. Couples Sans Souci was voted the TSEA
Overall
Organization
National
Champi-
on; to what do you owe this recognition?
Couples Sans Souci is consistently rated by
the media to be a 5 star hotel for providing
exceptional service. We have upscale facilities
– spa, room suites, secluded beaches,
exclusive location and ambiance.
3. They say there is no I in TEAM, how do you
manage to keep the Couples Sans Souci team
inspired to provide award winning service?
Consistently motivating the team on a daily
basis; we create an environment of good
team spirit and encouragement, train-
ing
and
good
retention
programme.
4. Apart from TSEA, Couples Sans Souci,
boasts numerous awards, what advice do
you have for other tourism entities that may
see your organization as an inspiration?
Show commitment and willingness; be innova-
tive, consistent and be genuine with your guests.
(Right) Minister Bartlett pause for a photo with (from L-R) Pierre Batta-
glia, General Manager, Couples Sans Souci (2016 TSEA Organization
National Champion), Simone Folkes, Massage Therapist at Sandals
Royal Plantation ( 2016 Individual National Champion) and Davina
Bennett, 2nd runner up in Miss Universe 2017
5. What do you