Useful Information
New To TOBAR?
To open an account, please register online or contact
the UK and Ireland team, details on page 268.
For export customers please contact the export team
or relevant distributor on page 270.
For France, please contact the TOBAR France office,
details on page 272.
First orders will be on a proforma invoice basis and must
reach our minimum first order value of £150 exc VAT
& carriage. There is no minimum on subsequent orders.
Placing Your Order
Ordering from us couldn’t be simpler. You can order
through your account manager or our telesales team.
If you have an online account you can also order
via the website 24 hours a day.
VAT
Prices shown in catalogue are ex VAT.
Export customers ordering within the EU will be
required to provide a VAT number, otherwise
VAT will be charged at the current UK rate.
VAT Reg No. GB127 2912 22
Payment
Proformas and invoices can be paid by cheque, bank
transfer or Visa, Maestro, Mastercard or Amex. Where
payment is required in advance your order will be
processed once cleared payment is received, this can take
up to 7 working days for BACS or cheque payments.
We hold stock for 30 days after allocation. If no payment
is received by this time we may have to reallocate stock.
Credit account customers are required to settle invoices
within 28 days.
TERMS AND CONDITIONS OF SUPPLY
Any order accepted by us is subject to these terms of supply. No other
terms and conditions shall apply unless expressly agreed in writing.
PRICES - Every effort is made to maintain prices, however we reserve
the right to alter these at any time without notice. Prices given are per
piece and exclude VAT which may be charged at the current rate when
invoiced, if applicable.
DELIVERY - We will endeavour to meet the delivery date given at the
time of order and where this changes we will try and let you know at
the earliest opportunity. We will always try to send out complete orders,
where this is not possible you may receive your order over a number
of deliveries. Any claims for damaged or missing goods will need to be
reported to us by e-mail or in writing within 7 working days of receipt
of the goods.
PAYMENT - Invoices will be raised on the date of despatch of your
order and will be payable within 28 days from this date. For any sums
outstanding after this date we reserve the right to claim interest in
accordance with the Late Payment of Commercial Debts (Interest) Act
1998 (as amended and supplemented from time to time). No sums
of money claimable by you can be offset against any sums of money
owing to us.
278
For bank details, please refer to your proforma or invoice.
A credit application form is available on request.
Please contact our accounts team for a copy.
Accounts
For general payment and account queries please
call our accounts team on 01603 397 141 or e-mail
[email protected]. Please also send remittance
advice to the same address.
Delivery and Returns
Orders will usually be sent by courier, smaller orders
may be sent by parcel post. Delivery rates are correct at
the time of publishing but may be subject to change.
UK / NI / EIRE
We aim to deliver within 2 working days, with FREE
DELIVERY on orders over £150 exc VAT. A £4.99
delivery charge is applicable on orders below this value.
We also offer the following premium services, however
orders must be placed before noon by phone.
For UK mainland Deliveries:
Next day before 12
Next day before 10
Saturday delivery
£15.99
£28.99
£10.99
Bespoke delivery requirements can be provided on
request and charged accordingly.
For export tariffs see page 271.
TOBAR must be notified of non-delivery, shortages
and damages within 3 days of the invoice date.
We hope that you will be happy with the goods you
have received. If however you receive an item that is
unsuitable please call us and we will supply a returns
RISK AND TITLE - The risk in the goods passes to you upon delivery.
Ownership of the goods passes to you once all sum owed to us have
been paid in full, including any sums owed and outstanding from
previous orders.
EXPORT ORDER TERMS - It is your responsibility as an export customer
to make sure that the goods comply with the intended country of export
importation requirements and applicable laws (including but not limited
to displaying warning signs in the correct language) relating to sale and
supply of goods and we do not accept any liability including costs for any
goods that are held at port of entry or that fail to meet the sale and supply
obligations of destination.
ILLUSTRATIONS AND DESCRIPTIONS
We make every effort to make sure that we maintain product specification,
and that the illustrations and descriptions are as accurate as possible.
Unfortunately despite this sometimes product specification may change
and may vary in colour, assortment or packaging. If this is the case we will
of course try and inform you when you place your order.
PRODUCT RECALL - We shall notify you of any product recall and you
shall immediately cease to sell any such recalled goods and provide such
assistance as we may reasonably request to recall as a matter of urgency
such recalled goods the cost of which we shall reimburse you either
directly or through our own insurance unless and to the extent that such
number. All items will need to be returned in an
unaltered, re-saleable condition, and where the goods
are unwanted the cost of the return is at your expense.
A credit note or refund will be processed when goods
are received. TOBAR do not supply goods on a sale
or return basis. Please note in the case of faulty items
these must be reported within 90 days of the invoice
date or credit cannot be raised.
All returns are to be sent to our warehouse at the
following address:
TOBAR Group Trading limited, Building 7, Eye Airfield
Industrial Estate, Ipswich Road, Brome, Suffolk IP23 8AW
Back Orders
UK and Ireland – For back orders under £100 you will
be contacted by TOBAR, back orders over £100 will
be released automatically. Back orders are despatched
carriage free along with any other additions you may
wish to make!
France – You will be contacted by TOBAR FRANCE
regarding any back orders
Export - You will be notified of any back orders
by the export team or your distributor.
Normal carriage rates apply.
Back orders are automatically transferred onto new
orders to avoid duplication. We will take the most
recent quantity as the one you require.
Catalogue Life
This catalogue covers the period of January 2019 to
December 2019. We make every effort to hold pricing
and carriage charges for the life of the catalogue but
reserve the right to make changes.
recall arises out of any tampering or changes to the goods made
by or on behalf of you.
LIABILITY - We accept no liability for any loss of profit or any indirect or
consequential loss arising under the supply of goods to you under these
terms and conditions. Our total liability to you howsoever arriving (but
save as expressly excluded from limitation below) shall in no circumstances
exceed the price of the goods. Nothing in these terms and conditions shall
be deemed to exclude our liability for death or personal injury caused by
our negligence, fraud, any breaches implied by section 12 of the Sales of
Goods Act 1979, any defective products under the Consumer Protection
Act 1987 (to the extent applicable), or any other matter in respect of which
would be unlawful for us to exclude or restrict liability.
FORCE MAJEURE - We shall not be liable for any failure or delay in performing
our obligations under these terms and conditions to the extent caused by an
event which is beyond our reasonable control and which by its nature if it could
have been foreseen was unavoidable.
GOVERNING LAW AND JURISDICTION - These terms and conditions and
any dispute or claim arising under them shall be governed under English
law and English courts shall have exclusive jurisdiction to settle any such
dispute or claim (including non-contractual disputes or claims).
For further information about our products and services
please visit our website: www.TOBAR.co.uk
TOBAR is a trading name of TOBAR Group Trading Limited - Yare House, 62-64 Thorpe Road, Norwich, Norfolk, NR1 1RY, UK.
Registered in England No. 07845411. Registered office as above. Subject to alteration without notice E&OE. All rights reserved.
No part of this publication may be reproduced without written permission or in accordance with the Copyright Act 1956 (as amended).