Timber iQ October - November 2019 // Issue:46 | Page 25

COVER STORY AUSTRO’S SERVICE OFFERING INCLUDES: • Troubleshooting where experts provide an analysis and solutions; • Remote diagnostics, which consists of telesales service support that can reduce downtime, eliminating service costs and improving the efficiency of machines and systems; • Serial number tracking of machines with service history; • Software upgrades; • Computer back-ups to reduce downtime after unfortunate incidents; and • Schedule preventative maintenance programmes. In addition to equipment, Austro also provides advanced software, hardware and diagnostic tools through the Knowledge Centre. The Centre gives customers an opportunity to consult and receive training and advice on how to maintain their machines to ensure that they remain in good shape to increase their lifespan. In so doing, customers ultimately get the most from their production operations. The Jade edge banding machine has various features including a pre-milling unit. The Biesse Akron Series offers a full line for entry-level businesses to medium enterprises. enterprises and tradesmen to enjoy maximum production efficiency through a simplified process. EDGE BANDING MACHINES Biesse has a variety of edge banding machines, taking into account different affordability options. The ranges consist of a top of the line, standard and entry-level edge banding machine. STREAM A Stream A is a range of automatic, industrial edge banding machines designed to create a new standard in automatic edge banding. An innovative, modern ergonomic design is combined with productivity, efficiency and flexibility for the application of all types of edge banding material. It enables users to ramp up production up to two work shifts and can adapt to any machining needs thanks to its configuration possibilities. JADE 200 AND 300 SERIES The Jade is a single-sided automatic edge banding machine equipped with a pre-milling unit, two motor corner rounding unit and a glue scraping unit. In addition, anti- adhesive units can be equipped with this machine. Designed and built to meet the demand for flexibility and easy set-up for every kind of user, it also features a uniquely solid structure. This allows the working of the banding materials in rolls or strips. www.timberiq.co.za AKRON 1400 SERIES The Biesse Akron Series offers a full line for entry-level businesses to medium enterprises with European technology and many features normally only found on larger machines. All Akron Series machines are equipped with an industrial gluing system with a precision glue roller and an end trim unit on precision guides with a pneumatic tilt feature. A top and bottom tilt trimming unit is among the other available units. To give a complete finish, additional options such as pre-milling trimming unit, corner rounding system, radius profile scraper flat glue joint scraper and a buffing attachment can be added to this series. WHERE TO FIND THE MACHINES Although the machines are Italian imports, they are available through Austro, who are the local distributors of Biesse’s edge banding machines. With branches across South Africa in Johannesburg, Durban, Nelspruit, Cape Town and East London, Austro takes pride in ensuring that customers receive the best technical and aftersales sales service. By providing ongoing service to customers, Austro enhances customers’ confidence in products sold. The proficiency of a national team of 18 highly trained field service representatives, who have substantial experience and expertise, means they can solve mechanical, electrical, and computerised machinery problems. In addition, a large fleet of vehicles and sufficient stock of spare parts results in fast, efficient response to customers’ needs at all times. // OCTOBER / NOVEMBER 2019 23