TIM TIM eMagazine Vol Vol . 1 . Issue 1 105
* deliver enhanced on-demand dining experiences based on food and beverage preferences ,
* power an array of interactive gaming and immersive entertainment experiences , and
* significantly enhance service interactions with crew members and guests .
The new guest experience platform – called the xiOS™ — will debut on Regal Princess from the company ’ s Princess Cruises brand in November 2017 , followed by Royal Princess and Caribbean Princess in early 2018 , as part of the new Ocean Medallion Class to be rolled out over several years on the entire Princess Cruises fleet .
Swartz , who leads the world ’ s largest premium cruise line , detailed the opportunities made possible by the Ocean Medallion to surprise and delight the 2 million guests that sail with the brand each year .
“ With this innovation , from the moment our guests first engage with us , their experiences will be powered by their preferences , from extra pillows to their favorite drink ,” Swartz said . “ Services they desire will be delivered seamlessly , in real time , often without asking , where and when they want them . … At the end of the day , the Ocean Medallion takes vacations to an entirely new level . And Princess Cruises will be leading the way , not just for Carnival Corporation , but for the entire vacation industry .”
Added Donald : “ Our O · C · E · A · N strategy is guest-centric , and every creative decision we make arises from our guests . Our main goal and our focus are to make their dream vacations come true .”
Ocean Medallion / Image Credits : Carnival Corporation
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