“ We are creating the most personal , simple and intuitive vacation experience . It ’ s an all-encompassing and totally unique approach we call O · C · E · A · N – the One Cruise Experience Access Network™ . This global platform delivers a lifestyle engagement and is a real game-changer .”
TIM TIM eMagazine Vol Vol . 1 . Issue 1 105
A rnold Donald , CEO of Carnival Corporation & plc , the world ’ s largest leisure travel company with 10 global cruise line brands , made history on 5th January as the first travel industry executive to deliver the opening keynote at CES , the world ’ s largest consumer technology event – and he used his speech to announce that the company has developed the world ’ s first interactive guest experience platform capable of transforming vacation travel into a highly personalized and elevated level of customized service on a large scale .
During his address , Donald unveiled the Ocean Medallion , a first-of-its-kind wearable device that enables every guest to have a personal digital concierge to maximize each guest ’ s experience . The Ocean Medallion bridges the physical and digital worlds to deliver a new level of personalized service not previously considered possible .
The quarter-sized , 1.8-ounce disc has no on / off button , needs no charging or instructions , and can be accessorized with jewelry , clips , key chains and bands , or simply carried in a pocket .
“ Great guest experience is our ethos . The Ocean Medallion is an amazing use of technology that
“ We are creating the most personal , simple and intuitive vacation experience . It ’ s an all-encompassing and totally unique approach we call O · C · E · A · N – the One Cruise Experience Access Network™ . This global platform delivers a lifestyle engagement and is a real game-changer .”
potentially redefines travel as we know it . It opens an entire world of experiences , and the personal power it unleashes is huge ,” Donald told the 2,600 people at the opening session at CES 2017 in the main ballroom at the Venetian Las Vegas . His remarks were also streamed via Facebook Live and are now available at https :// www . facebook . com / oceanvacations and https :// www . youtube . com / oceanvacations .
Added Donald : “ We are creating the most personal , simple and intuitive vacation experience . It ’ s an allencompassing and totally unique approach we call O · C · E · A · N – the One Cruise Experience Access Network™ . This global platform delivers a lifestyle engagement and is a real game-changer .” Powered by proprietary technology developed by Carnival Corporation that features an Internet of Things ( IoT ) network of intelligent sensors and experiential computing devices , the Ocean Medallion revolutionizes guest service not only for the cruise industry , but the broader vacation industry . It goes well beyond the growing number of wearables used by theme parks and other vacation companies by leaving behind the required guest action of “ tap ” and ushering in a new guest interaction paradigm .
Joining Donald to present details of the new guest experience platform were the three company executives
19