THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL!

30 Now if you're not lucky enough to be a field rep but instead have to work with a bad manager, I can suggest two things. Wait for a moment like the one above and get your résumé polished off and start looking for a new job. Remember an official title may be store manager, but that's only because your employee name tag is too small to include all the other jobs you do -- including salesperson, stock clerk, cashier, accountant, in-house psychologist and employee-conflict mediator. Tips for Management Success An effective manager pays attention to many facets of management, leadership and learning within organizations. So, it's difficult to take the topic of 'management success' and say that the following ten items are the most important for management success." Thumbs up for making managers better leaders! Bad Retail Management - 101 For the genuinely determined, there are a number of creative ways to be a downright awful retail manager. Some ideas I have observed include:  Whenever you give employees a pat on the back, affix a "kick me" sign.  Post a notice suggesting that employees interested in making scheduling requests should first look over the choice of Amway products for sale in the break room.  Replace the music currently played over the store's sound system with selections you've recorded on your home karaoke machine. Unfortunately, most lousy store managers follow more tried-and-true paths to mediocrity. Retail experts say the following five bad practices are among the most common. Read, learn and avoid. 1. Assume Staff Members Have No Outside Lives Since they tend to view their employees as little more than working automatons, bad managers think their staff should focus 100 percent of their attention on their jobs. These managers don't take associates time away from work into consideration, But a lot of retail associates are going to school, for example. They need time for classes and homework. If you act like your store is the only thing that should be important to them, they'll see that as a lack of respect, and performance will suffer." 2. Treat Everyone the Same On the surface, it might seem like a good idea to treat all your employees alike. That way you're not showing favouritism, right? Wrong, what you're really doing is failing to acknowledge them as individuals. Every employee has unique needs and desires, and they want to feel valued, treating employees without regard for these personal needs sends a clear message that they are not dodie ste®eo p®odu©tion ™ Page 30 of 36

THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL! | Page 30