THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL! | Page 29

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Conversely, the same managers will let poor performers slide. They will make excuses for
Suzy Comes Late or Johnny Does Meth in the Bathroom. But if Kristin the Superstar comes in
three minutes late, then the manager goes into full lecture mode. This is unfair. As a
manager, you will loose whatever credibility you have with either set of employees as being
both a cold-hearted bastard and an easy push-over.
As I’m still connected to the retail environment and I have experienced many things, positive
and negative on both HR and at operations level so I pick up new ideas all the time and here
are a few more examples of IMHO bad administration tactics.
Spying
In the break room, a group of employees were venting about several stressful occurrences
that had just happened. They were getting nasty about it. Already agitated, one discovered
an assistant manager crouched just outside the door, listening.
Threats to Terminate
A new manager comes into a store full of fire and enthusiasm. She dislikes the way one of
the shifts handled safety concerns and threatens to fire the next person who breaks SOP