THERE IS A HELL! - - - IT IS CALLED RETAIL RETAIL – DEAD END CAREER? | Page 15

RETAIL – DEAD END CAREER?
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of the line is your best, wait until all others have been helped. That’s what makes
customer service.
Do not gossip about co-workers or customers within earshot of customers. Better yet,
don’t gossip.
Don’t trick customers. It’s not Halloween. If there is a service charge, delivery charge
or special order charge, alert your customer before you ring them up. It’s not a secret
or a trick. Likewise if something can’t be returned for a full refund after the holidays.
Don’t plead ignorance. In the time you’re putting merchandize out or not helping
customers learn about the products you sell inside and out. If you sell Zoobie plush
toys that are also a soft pillow and a comfy blanket, know something about Zoobie
plush all-on-one toys.
Do not ignore a customer because they are not your customer. Stop, look, listen, lend
a hand.
Do not stand behind someone who is looking at product. It’s creepy – especially to
women. Make eye contact and stand next to them or in front.
Never blame the boss, the part-timer, the vendor, the weather or the economy for
anything that goes wrong. Just make it right.
Don’t just stand there like a dead fish or walk away like a customer has swine flu if a
customer is having trouble making a decision. Help out by giving them a choice like,
“Do you prefer something lighter or darker?” “Something hot or cold?”
Don’t vomit on your customers. If
someone wants to know your life
story, keep it short. If a customer
asks about a product, keep it
short.
Don’t tell customers you are out
of something before they ask for
the miss