THERE IS A HELL! - - - IT IS CALLED RETAIL RETAIL – DEAD END CAREER? | Page 14

RETAIL – DEAD END CAREER?
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Do not let anyone enter the shop without a warm greeting. If you can’t or won’t do
that, go work at some retailer that specialize in unfriendly service.
Never say it’s “slow,” “dead,” or voice any negative thought, we get enough of that
from the Media, the Government, Local Councils, Politicians, In Charge Political Party
and Rivals and the Inland Revenue.
Leave your problems at the door – no one wants to work with high drama whether
that’s your daughter’s lost keys or your boyfriend’s Mom had a facial appointment.
Don’t come to work sick – ever.
Don’t complain about Christmas music, it’s playing for the customers, not you.
Don’t arrive late saying there was “traffic.” Of course there was traffic, it’s the
holidays. Plan accordingly.
Don’t change into work clothes that you’ve had scrunched into your backpack all day –
leave the wrinkled homeless look for the streets.
Don’t keep asking if you can go home early unless you are prepared to ask if you can
come in early for the day after Thanksgiving or Christmas.
 Never reply to a customer
inquiry with, “No” unless it is
immediately followed with,
“But we have…”
 Don’t just ask questions that
can be answered with a “yes”
or “no.” You’re paid (even if it
is the Minimal National Wage)
to converse.
 Don’t ask if there is “anything
else?” Suggest one item that logically goes with what they are purchasing.
Don’t say you’re “not authorized” to give a discount, they’ll just ask, “Then who is?”
Saying, “No problem” is a problem. It sounds condescending like, “it’s just you – I’d
do the same for my dog.” “You’re welcome” is the “A” answer.
Don’t walk past a discarded wrapper, used diaper or other leave-behinds of
customers. Pick it up and dispose accordingly.
Don’t stand in front of the store looking bored.
Don’t check out. If you ask, “Did you find everything OK?” listen to the answer and fix
whatever is not right.
Never say, “I don’t know” to any question without following with, “I’ll find out.”
Do not ask, “Have you been helped yet?” Open your eyes! Know before approaching a
customer who has been waited on.
Never take a return without asking what went wrong. Obviously, something didn’t
work and many times it can be fixed or exchanged without refunding the cash.
Do not have a personal conversation with another employee within earshot of
customers.
Do not eat or drink in plain view of customers. That means no food visible on a shelf
or the counter either.
Never reek from perfume, cigarettes or body odour. You’re not a teenage boy. And if
you are, don’t do it either.
Do not refer to two women as “you guys.” There’s a big difference – you can tell by
looking.
Never acknowledge one customer over and above another, especially the one in line
behind others you do not know. All customers are equal, even if the one at the back

dodie ste®eo p®odu©tion ™

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